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  • Stacey Luckin

Stacey Luckin

2 years ago

in Hollard’s call centre that doesn’t really handle calls on Paul Jacobson
How awful - what a dreadful experience with Hollard and I am embarressed that we have treated you this way.

My sincere apologies and I have raised this matter with all the powers that be at Hollard, who should be springing into action. I'm told they are trying to contact Gina as I write.



Should you still have no resolution to our service and your claim, please don't hesitate to contact me personally via my email address or direct line 011 351 5071.



Thanks for writing about this - it is good to hear about these issues so that we can get it right!



Sincerely

Stacey Luckin

Brand Manager

Hollard Pay As You Drive

2 years ago

in Hollard’s call centre that doesn’t really handle calls on Paul Jacobson
How awful - what a dreadful experience with Hollard and I am embarressed that we have treated you this way.

My sincere apologies and I have raised this matter with all the powers that be at Hollard, who should be springing into action. I'm told they are trying to contact Gina as I write.



Should you still have no resolution to our service and your claim, please don't hesitate to contact me personally via my email address or direct line 011 351 5071.



Thanks for writing about this - it is good to hear about these issues so that we can get it right!



Sincerely

Stacey Luckin

Brand Manager

Hollard Pay As You Drive
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