http://disqus.com/people/bb4592a1d52f6f9858d3461e71f1fb6f/enFri, 29 Aug 2008 11:54:08 -0000http://communityguy.disqus.com/imagine_if_every_product_was_this_personal/#comment-1911364Then we can start asking for background checks, resumes and qualification descriptions of the folks who made the products we buy. Quality moves into the hands of the consumer. Hmmmmm...Jay RollinsFri, 29 Aug 2008 10:56:31 -0000http://communityguy.disqus.com/imagine_if_every_product_was_this_personal/#comment-1912448No. I was just saying after pictures, more detailed information on the folks that built my iPhone would be the next natural evolution. Billy Bob built my last iPhone and I didn't have any problems with it. I'll look for a 3G that he built. Billy Bob becomes a sub-brand.Jay RollinsFri, 29 Aug 2008 11:54:08 -0000http://socialmediaexplorer.disqus.com/the_future_of_social_media_hope_or_hype/#comment-1911200I lived through the cycle for CRM and I believe you are correct. But during the peak of inflated expectations for CRM, the benefits were valid. Those benefits were just not as huge as the hype predicted. Is that the same for social media? Perhaps. I would say with CRM we were able to achieve only 20% of the hype benefits once fully implemented. Is this a typical rate for a technology once it makes it to the Plateau of Productivity? I agree that if a company is diving into social media with a big budget and blinders on, they will be in for a rude awakening.Jay RollinsFri, 29 Aug 2008 10:44:38 -0000