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Scott Westerman
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6 months ago
in A new reason to hate Comcast (Scripting News) on Scripting News
I feel compassion for this person, but his comments definitely don't reflect my view.
With over 90,000 employees in the family, there are bound to be a few un-happy folks at any given time. The majority of us were attracted to Comcast because we have a passion for people and a love for the technology we deliver. We don't always get it right, but building strong customer relationships, one at a time, is the goal.
We also listen to feedback. If you're having issues with your Comcast relationship, the local team is your first best resource. But if the chain of command isn't working for you you can connect directly with our corporate special agents by writing to we_can_help@cable.comcast.com or by twittering Frank Eliason @comcastcares.
I'm happy to dialog with you if you are having bandwidth issues, too. You can write to me directly: scott.westerman@comcast.net.
@comcastscott on Twitter
With over 90,000 employees in the family, there are bound to be a few un-happy folks at any given time. The majority of us were attracted to Comcast because we have a passion for people and a love for the technology we deliver. We don't always get it right, but building strong customer relationships, one at a time, is the goal.
We also listen to feedback. If you're having issues with your Comcast relationship, the local team is your first best resource. But if the chain of command isn't working for you you can connect directly with our corporate special agents by writing to we_can_help@cable.comcast.com or by twittering Frank Eliason @comcastcares.
I'm happy to dialog with you if you are having bandwidth issues, too. You can write to me directly: scott.westerman@comcast.net.
@comcastscott on Twitter
6 months ago
in A new reason to hate Comcast (Scripting News) on Scripting News
Maestro - Send me a note and we'll figure out how we might be able to help.
Scott Westerman
scott.westerman@comcast.net
Scott Westerman
scott.westerman@comcast.net
8 months ago
in How Twitter Is Humanizing Comcast And Why That’s A Terrible, Terrible Thing on goodCRIMETHINK
Hey Baratunde!
Gotta admit, your post made me laugh. You'd be a good addition to the staff of The Onion (www.theonion.com), my current favorite satire site.
True, Comcast is a pretty big company. We don't always get it right, but our goal is excellent service and value, one customer at a time.
What makes this happen is over 90,000 human beings. All of us want to do good work and take pride in the continuing improvement and innovation that's going on here.
We don't see ourselves as a faceless corporate entity and are proud of Frank Eliason (out Twitter geek) and the thousands of other folks who work one-on-one with the individual customers who make our careers possible.
BTW.. I'm not part of any corporate PR machine, just another Comcaster who shares our team's passion for service. If you or any of your readers run into an issue that our excellent local teams can't fix, send us a note to we_can_help@cable.comcast.com.
You can flame or dialog with me directly at the email address below.
Best regards,
Scott Westerman
scott.westerman@comcast.net
Gotta admit, your post made me laugh. You'd be a good addition to the staff of The Onion (www.theonion.com), my current favorite satire site.
True, Comcast is a pretty big company. We don't always get it right, but our goal is excellent service and value, one customer at a time.
What makes this happen is over 90,000 human beings. All of us want to do good work and take pride in the continuing improvement and innovation that's going on here.
We don't see ourselves as a faceless corporate entity and are proud of Frank Eliason (out Twitter geek) and the thousands of other folks who work one-on-one with the individual customers who make our careers possible.
BTW.. I'm not part of any corporate PR machine, just another Comcaster who shares our team's passion for service. If you or any of your readers run into an issue that our excellent local teams can't fix, send us a note to we_can_help@cable.comcast.com.
You can flame or dialog with me directly at the email address below.
Best regards,
Scott Westerman
scott.westerman@comcast.net
8 months ago
in Five Questions with Comcast’s Twitter Rep on Todd Mundt
Frank hits the nail on the head!
Some thoughts on question number 5.
Increasingly, Twitter is becoming the Internet's "Alert System". I have it percolating on my desktop all day and love how I get news first and fast from places like @googlenews @cnnbrk and @breakingnewson. These typically re-purpose RSS feeds for display on Twitter, but get the job done.
What you're doing with @wfplnews is a great start. Be sure to remember to make your headlines short enough that they fit, with a link-back, within the 140 character limit.
Think, too, about setting up specialized twitter accounts for news events, perhaps @wpfllive. There was good realtime coverage of both the Iowa and PA primaries on specialized accounts that folks set up. The tinyurl links to deeper coverage and to multi-media is also a key. Twitter by it's nature is a headline service. Use it to drive people to your website.
Finally, @wpflmembers could be a special account for members to engage in convesation with you. It can be a real-time FAQ, where folks can get programming updates, fund drive info, etc.
From the news gathering perspective, use www.summize.com as a resource to gather information on stories you are covering. The right key words can generate some fascinating and useful stuff. Remember, of course, that Twitter is subject to the same kind of speculation and urban legend that happens when you're discussing your day in your favorite bar. But I've found a Twitter search like summize to be, sometimes, even more useful than google, because the results are near real-time.
Hope this helps! Feel free to write if you want to brainstorm.
Scott Westerman
Comcast Southwest
Albuquerque, NM
scott.westerman@comcast.net
@wscottw3 on twitter.
Some thoughts on question number 5.
Increasingly, Twitter is becoming the Internet's "Alert System". I have it percolating on my desktop all day and love how I get news first and fast from places like @googlenews @cnnbrk and @breakingnewson. These typically re-purpose RSS feeds for display on Twitter, but get the job done.
What you're doing with @wfplnews is a great start. Be sure to remember to make your headlines short enough that they fit, with a link-back, within the 140 character limit.
Think, too, about setting up specialized twitter accounts for news events, perhaps @wpfllive. There was good realtime coverage of both the Iowa and PA primaries on specialized accounts that folks set up. The tinyurl links to deeper coverage and to multi-media is also a key. Twitter by it's nature is a headline service. Use it to drive people to your website.
Finally, @wpflmembers could be a special account for members to engage in convesation with you. It can be a real-time FAQ, where folks can get programming updates, fund drive info, etc.
From the news gathering perspective, use www.summize.com as a resource to gather information on stories you are covering. The right key words can generate some fascinating and useful stuff. Remember, of course, that Twitter is subject to the same kind of speculation and urban legend that happens when you're discussing your day in your favorite bar. But I've found a Twitter search like summize to be, sometimes, even more useful than google, because the results are near real-time.
Hope this helps! Feel free to write if you want to brainstorm.
Scott Westerman
Comcast Southwest
Albuquerque, NM
scott.westerman@comcast.net
@wscottw3 on twitter.
9 months ago
in Comcast Rewards You for Complaining Publicly on Bob Caswell
You don't have to be an A-lister to get special treatment from Comcast. Our local teams almost always can help you quickly and effectively. But if the normal chain of command isn't working for you, send us a note here: http://tinyurl.com/68rku5
Scott Westerman
Area Vice President
Comcast Southwest
Scott Westerman
Area Vice President
Comcast Southwest