Here is the truly awful thing. We were on the waiting list for a replacement cover since the end of December of 2007. Every time we called to check on the status, we were told the cover was coming but they had a large volume to ship out. That was until the end of April when the finally admitted they were never sending a cover. They said the waiting lists had been destroyed and that no one was receiving a replacement cover. They offered me a free game in apology...one of their cheap/on sale games, of course. I am truly disgusted with this company. They have literally ripped off thousands of customers!!