DISQUS

Definitely send Brian Roberts a bill -) More seriously your experience smacks of horrendous customer service and fellow commenter Kevin Hart's explanation of blanket calls make the marketer in me cringe. As a New Yorker I too have limited options (basically just Verizon DSL and TimeWarner Cable). As a European who's seen the effects of government-enforced competition (France, UK, Italy) ie lower prices, innovation (google IIiad and the Freebox or go to http://tinyurl.com/r8go5), when will the FCC comes to it senses and mandate the incumbents to resell access to allow competition everywhere ? Maybe the cable cos and telcos are just waiting for Google to come and eat their lunch too -)

Money is already coming and will come more and more -)Social media done right is the next frontier for brand engagement. We had great success with our branded app for Virgin Mobile France. The folks at BuddyMedia are pulling some interesting clients who build a new engagement tool for their brand followers. The average 26 minutes/day spent by facebook users are testament to it becoming part of the daily routine and therefore advertising and brand engagement will follow.

If there are any Hulu invites left.....