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  • Richard Milliot

Richard Milliot

1 year ago

in TWIC Experience 2.0 (much better) | gCaptain.com on gCaptain
I have a better story.
I applied for TWIC on 04 Feb.
Credit card was charged on 04 Feb.
I checked website periodically, not getting to worried.
After 8+ weeks, I called the ONLY number they have. Waited 30 minutes to talk to forst representative, who confirmed what my computer told me: I WAS NOT ENROLLED.
Waited 60 minutes to talk to next rep, who once again confirmed that I WAS NOT ENROLLED. And it will take approx. 3 more weeks to figure out why.
THIS IS A COMPLETELY DIGITAL SYSTEM. HOW AM I NOT ENROLLED?
THEY TOOK MY PICTURE, MY FINGERPRINT AND SCANNED MY NICE NEW PASSPORT.
But the charge showed up that *&^%$$ day!
Does anyone know who/how to complain about this ridiculous situation?
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