Disqus - Latest Comments for KevanM

Re: CORRECTION: I’m a victim of SpinVox Spin – Sorry!

geniestar — Mon, 27 Jul 2009 09:26:50 -0000

SpinVox Voice Message Conversion System (VMCS™) is now so advanced + efficient it has reduced use of QC agents by 98% in just two years.

This does not mean 98% automation OR 2% manual. It means they have reduced agents by 98%. I am sure they have a level of automation. However ASR technology even with AI attached will not produce 98% automation. These numbers are only achievable with constrained vocabularies. They also have the added challenge that mobile audio is notoriously noisy so even knowing what 99% of people might say does not mean your engine will understand what they have said.

This whole debate comes down to less spin and more vox. How many X% of voicemails, not hangups or empty calls require human interaction.

Re: CORRECTION: I’m a victim of SpinVox Spin – Sorry!

KevanM — Mon, 27 Jul 2009 09:12:54 -0000

Have they not out-spun themselves?

The way they've expressed this 2% suggests that more than 2% of messages require human interaction - otherwise why wouldn't they just say 2% (or less).

If when they started they required 100% intervention then they are now at 2%. Presuming that they never required 100% they must be (after 98% reduction) at less than 2%. Let's call it 1%.

Well done Porter Novelli. We're all thinking 'more than 2%' but the actuality must be less than 2%

Re: Buy a Coke with your Vodafone Current Account

KevanM — Sat, 14 Feb 2009 03:29:42 -0000

There was an interesting piece on the BBC World Service programme Digital Planet about the Kenyan operator and their M-pesa payment service. Allows significnat sums ($500 I think) to be sent and received by SMS)

http://www.bbc.co.uk/worldservice/programmes/di...

If it looks like a bank, smells like a bank, etc, etc., it is a bank. Seems like a great idea.

Re: The MIR iPhone App is released!

KevanM — Fri, 16 Jan 2009 09:46:41 -0000

a 3G 16GB with 2.2

Have restarted but exactly the same issue. Other downloads have worked fine.

Very odd.

Re: The MIR iPhone App is released!

KevanM — Fri, 16 Jan 2009 05:55:03 -0000

Have downloaded it but it doesn't want to work. Start it, launch screen appears, wait, wait, crashes.

I'll try restarting phone see if that helps.

Re: The MIR iPhone App is released!

smstextnews — Fri, 16 Jan 2009 05:38:08 -0000

Which iPhone/iPod device are you using Kevan? It works fine with me!

2009/1/16 Disqus <>

Re: Jonathan Jensen on Thursday – Mobile as a landline minutes stealer

KevanM — Thu, 15 Jan 2009 06:03:40 -0000

There is some conflicting data in the Ofcom statement:

'... with fixed voice, which still accounted for 148 billion minutes last year, down only 10% from 165 minutes in 2002.'

'However, fixed-line voice has remained resilient, with overall outbound minutes falling by just 2% to 148 billion minutes in 2007'

I believe the right number is 10% (of all minutes). For fixed to mobile minutes it is much higher and so value is declining faster.

Re: The 45 year old iPhone lady watching Prison Break on the train

Kevan — Wed, 03 Dec 2008 19:14:46 -0000

I'd normally be on the 'it's all about the user' side of the fence and agree with your normob, promob types, but .....

I think this is another iphonemob type. It's lets you do things that everything promises but doesn't really encourage your normob type.

I've a three year old 'newmob' that uses mine for Peppa Pig! iTunes is still too much for her, but by the time she's four ...........

Re: The best ‘mobile’ handset on the planet

KevanM — Tue, 21 Oct 2008 11:02:11 -0000

Ah, a Nokia 2110. In the end we go back to where we started. So much for progress. Looking forward to an 8800!