Disqus - Latest Comments for HelloJP

Re: Guest Post: Andrew from Rummble on The Curious Case of John Nordström

andrewjscott — Fri, 07 Aug 2009 08:36:41 -0000

Thank you for the follow up O2; Chris from a Customer Service Resolution team spoke to me yesterday.

I appreciate the relatively quick response, but was in honesty disappointed with the outcome. Initially I was offered 6 months free, with the contract starting from today.

My contract started end of November, when the contract was agreed.
Chris then came back with an offer of the contract starting on the correct date (November, which is when I entered into the contract with O2) and 6 months free rental of the modem (£90).

Chris said O2 could not check my call anymore, because O2 had deleted the record of the call.

Given the 9 MONTHS of negligence on O2's part, the time and hassle it has given me and the bad press it has attracted to O2, if I were O2 I would take a more pro-active approach and rather argue over the remaining £90.00 of the contract, perhaps actually honour the ORIGINAL CONTRACT which was made.

If I don’t honour my contract with O2, you take me to court. When O2 doesn’t honour the contract, you try and renegotiate it.

The £90 credit was welcome; but I am stunned that after this level of bad coverage you don’t simply honour the original deal. Chris confirmed that a manager had stated on the account notes "Its correct the customer was offered the broadband wifi free".

Chris said "This is ambiguous as he may have mean the USB mode, not the contract". EXCEPT, that the USB modem is FREE on all your 18 month contracts anyway!

Instead of finally feeling happy that O2 has made an effort to resolve a serious problem with a loyal customer, I'm left feeling O2 would still rather penny pinch over £90 when I spent thousands each year the work accounts I oversee, but most importantly not honour the original contract and tariff agreed.

That is what this has all been about; not the £15 a month, but delivering what I was promised. Sadly, the promise has not been honoured and now never will be, as I've tired and accepted Chris' offer of 6 months free £15 rental. Perhaps the extra £90 revenue O2 will make as a consequence, can be spent on something useful, like O2's data structure? :-)

So O2, you've partially won this battle, but as far as keeping my loyal custom, you may have lost the war.

Re: Guest Post: Andrew from Rummble on The Curious Case of John Nordström

smstextnews — Wed, 05 Aug 2009 05:37:08 -0000

O2 to the rescue! Here's hoping the issue is resolved shortly.

Re: Guest Post: Andrew from Rummble on The Curious Case of John Nordström

HelloJP — Wed, 05 Aug 2009 03:43:05 -0000

Hi Andrew
One of our Customer Service team has been trying to get hold of you, but whenever he's been trying he's not been able to get through - we'll keep trying today!

Re: Mobile Networks and Engagement on Twitter

HelloJP — Wed, 13 May 2009 04:55:36 -0000

Dome? Whyiaughta....

There's TMobile_UK on Twitter, but they're unofficial.

Re: The Big Tease

bensmith — Wed, 29 Apr 2009 18:48:57 -0000

LOL - I do what I can!

Re: The Big Tease

HelloJP — Wed, 29 Apr 2009 10:53:20 -0000

"I've got a degree."

Ben Smith, master of the deadpan one liner.

Re: Is Michael Jackson converting customers to o2 this morning?

Neil — Thu, 12 Mar 2009 06:51:24 -0000

Hi JP
Yep, i went through link from the O2 Blueroom, which took me through to an O2 Ticketmaster site. Tried to use my code throughout the day yesterday but all to no avail. Which as you can imagine was kind of frustrating, especially as new dates were being added thru the day.

Re: Is Michael Jackson converting customers to o2 this morning?

HelloJP — Thu, 12 Mar 2009 05:48:10 -0000

Hi Neil
Sorry to hear you had problems with the tickets. The codes needed to be used by going to the Blueroom first and following the links from there, not going to Ticketmaster direct.

Re: Orange offers an unhappy customer a loan to buy an o2 iPhone

HelloJP — Fri, 30 Jan 2009 04:04:48 -0000

Still, you could always get a Bold from O2 who remain unaffected by the performance issues...

Re: The Samsung B130 is £4.95 from Carphone Warehouse

HelloJP — Thu, 13 Nov 2008 08:56:03 -0000

That's not a bad little phone for the price. I can only see it for £20, although that does include £10 airtime...

Re: Nokia’s Vertu announces Ferrari Mobile

HelloJP — Mon, 03 Nov 2008 12:23:53 -0000

Hm, I'm not sure I'm sold on the idea of such expensive high-end phones. I watched Top Gear last night and it looks like Ferrari owners get top end performance *and* design for their money - 0 to 60 in three seconds and a nice shell to boot. Paying Vertu £3,000 gets you nice design, sure, but I don't know if the performance is quite there - looks like a photolight as opposed to a Xenon module. Not quite what you would want if you're taking pics of the babes attracted to your car outside a nightclub!