http://disqus.com/people/9ef8f5377402675a697bc26de0203afd/enWed, 29 Oct 2008 12:43:59 -0000http://robzand.disqus.com/a_lesson_courtesy_of_amazon_windowshop_you_can8217t_control_serendipity/#comment-3365004This is great, Rob. It highlights one essential characteristic of a serendipitous experience -'skim-ability' That is, creating an ultra-low ability for a user to browse content in a skimming fashion. I would argue that we even need to go beyond diagonal control... but it would be a nice start to get away from 'scientific discovery' and towards 'serendipitous discovery'.Andrew GreenWed, 29 Oct 2008 12:43:59 -0000