http://disqus.com/people/9bef844eef7bc43edcb3db24bb4c7c51/enFri, 19 Sep 2008 20:13:08 -0000http://communityguy.disqus.com/do_you_know_who_your_real_brand_manager_is/#comment-2449127I used to work for American Airlines. Their policies are inane. It's a hideous place to work. People stay for the benefits. They get trapped there.<br>I was in the Management Training Program and one of my jobs was to call disgruntled passengers and deal with their concerns. I had to call a man whose wife had fallen down a flight of stairs and broken her neck and died. He couldn't take a trip he had purchased a ticket for. he had documentation for everything. American would not refund his money. I had to repeat over and over "I'm so sorry for your loss, I understand your frustration but your ticket is non-refundable." It was agonizing and hideous and I should have walked out that day. I lasted 3 years with American. I just went to the retirement party of someone who has worked there for 35 years. It's mind boggling.TammyAllenFri, 19 Sep 2008 20:13:08 -0000http://annhandley.disqus.com/in_your_facebook/#comment-16108794I don't like facebook. It's too gimmicky and difficult to navigate. I deleted my profile. I prefer myspace. I feel I made some real connections there and I will meet many of my "friends" in person someday. I'm sure of it. Plus, I made connections with people I haven't seen in years. Perhaps it's because I'm a musician. Facebook feels like fakebook to me.TammyAllenWed, 13 Feb 2008 18:24:29 -0000