Yeah, that totally explains my experience with them. I'm trying to become more computer-savvy, but when I was in over my head installing a forum on my website, I gave in and called their tech support. I was relieved when their agents were so quick at answering my questions and helping me both solve my current problems and understand how to prevent them from happening in the future. Oh btw I just recently saw a promo they're running on this site - http://www.bestofthewebhosts.com/blog/?p=52 - basically saving you like 30% off the normal price. Unfortunately I'm still paying 6.95...