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larsen
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11 months ago
in Gutter Helmet: Not alone with installation problems on Newest Industry
Dear sirs:
I am writing in the hopes that you care about your name your product and your company. In Dec. of 2007 I contacted your local representative Huff’n puff 110 Rotterdam industrial park Schenectady, NY 12306 .I liked the product but the price was something I had to think over. Jan 12 08 despite the fact that estimate looked like it was written by a two year old I signed to have two houses done on May 30 2008 first thing in the morning. I did not catch the fact that he left out the six foot chimney on the house, that I can only hope I was not charged for. I cut short a fishing trip short screwing over three other people to get home. I got a call saying there were running a little late put would be there. 2:15 they roll in to say they can only do the smaller house . The other one needs major work and a down spout that they don’t have BS I saw some in the truck and I would be charged for (not what the sale guy said when I signed). I let it go, the guys didn’t want to have to work all night. I rescheduled for Jun 20 again for first thing in the morning asked for the same crew told them I needed at least three men because the runs that had to be reset were so long no problem. In the mean time I get over billed for over one thousand dollars for the first job, a couple more calls and (o right we did, well credit your card) week or so later no credit on my card yet so a couple more call and I fined out they can’t get it back on my card BS ( I can call capital one or they can send me a check) finely I get a check. So the 20 th comes around two guys show up not three with the paperwork to do the small house that was already done. Unbelievable. More phone calls I get the new serve guy Bill, go through it all with him, he’s the man, sets it up for July 7, he know his shit , been doing it for 30 years, he will be there in person to help with the long run . The 7th comes two crews show, no Bill, the one guy in charge is the only guy from the first crew and at that time he had only been working for them 5 months. The other three had no clue. I was told (Bill) was only going to send out one two man crew that morning . I don’t blame the workers , its not there fault they are untrained and unsupervised. I will let the attached pictures speak for them selves. At this point I’m just to beat down , I singed the survey a because they said they would not get paid if I didn’t and I just want it to be over. All in all this has been the all time worst experience I could ever have imagined. I may have left out some of the smaller details but once again I will let the pictures speak for them selves as for the workmanship. Please let me know what you think of the situation and the quality of the work.
Stephen A Larsen
1490 sunset rd
Castleton NY 12033
Update looking the other day because water was over flowing and over half the helmet on backwards
I am writing in the hopes that you care about your name your product and your company. In Dec. of 2007 I contacted your local representative Huff’n puff 110 Rotterdam industrial park Schenectady, NY 12306 .I liked the product but the price was something I had to think over. Jan 12 08 despite the fact that estimate looked like it was written by a two year old I signed to have two houses done on May 30 2008 first thing in the morning. I did not catch the fact that he left out the six foot chimney on the house, that I can only hope I was not charged for. I cut short a fishing trip short screwing over three other people to get home. I got a call saying there were running a little late put would be there. 2:15 they roll in to say they can only do the smaller house . The other one needs major work and a down spout that they don’t have BS I saw some in the truck and I would be charged for (not what the sale guy said when I signed). I let it go, the guys didn’t want to have to work all night. I rescheduled for Jun 20 again for first thing in the morning asked for the same crew told them I needed at least three men because the runs that had to be reset were so long no problem. In the mean time I get over billed for over one thousand dollars for the first job, a couple more calls and (o right we did, well credit your card) week or so later no credit on my card yet so a couple more call and I fined out they can’t get it back on my card BS ( I can call capital one or they can send me a check) finely I get a check. So the 20 th comes around two guys show up not three with the paperwork to do the small house that was already done. Unbelievable. More phone calls I get the new serve guy Bill, go through it all with him, he’s the man, sets it up for July 7, he know his shit , been doing it for 30 years, he will be there in person to help with the long run . The 7th comes two crews show, no Bill, the one guy in charge is the only guy from the first crew and at that time he had only been working for them 5 months. The other three had no clue. I was told (Bill) was only going to send out one two man crew that morning . I don’t blame the workers , its not there fault they are untrained and unsupervised. I will let the attached pictures speak for them selves. At this point I’m just to beat down , I singed the survey a because they said they would not get paid if I didn’t and I just want it to be over. All in all this has been the all time worst experience I could ever have imagined. I may have left out some of the smaller details but once again I will let the pictures speak for them selves as for the workmanship. Please let me know what you think of the situation and the quality of the work.
Stephen A Larsen
1490 sunset rd
Castleton NY 12033
Update looking the other day because water was over flowing and over half the helmet on backwards
