Disqus - Latest Comments for Chan - Exabytes

Re: Sick of Exabytes

Chan - Exabytes — Tue, 08 Apr 2008 10:23:21 -0000

Hello Yow Chuan,

I am regret about the downtime of your web site which was effected by a DDOS attack to the server where your account was hosted on.

In fighting DDOS, we need huge bandwidth and co-operation from our upper stream provider. We had tried our very best efford to counter this DDOS attacked, and apparently the DDOS attack came back after several hours.

If you believe that hosting your site oversea such as US is better and more reliable, please drop us an email, we do offer hosting in US. We can help you migrate your site over to our US servers for free and offer you an extra 100-days fully money back guarantee if the hosting in our US server is not up to satisfactory.

Re: Hosting on Exabtyes Can Affect Your SEO Ranking

Chan - Exabytes — Tue, 08 Apr 2008 10:38:54 -0000

Hello Yow Chuan,

We host 200 - 300 accounts per shared hosting server as stated on our products page.

I don't think hosting on the same server as adults.com.sg and sextoys.sg is the main reason your PR dropped. You may check other domains in the list, some are still PR2-PR3.

We don't allow adult contents on our shared hosting servers. adults.com.sg and sextoys.sg appear to be "Addon" domains of one of the client's hosting account which we had overlooked. This account will be suspended right away.

Re: Sick of Exabytes

Chan - Exabytes — Tue, 08 Apr 2008 19:51:45 -0000

Hello Roy,

Thanks for your comments. Your feedback about our Tech Support's response time and the quality of their response is certainly worthwhile for me to take note on that and find ways to further improve it.

There are many types of DDOS and each with different scale of attack. Some of the DDOS can be stopped by tweaking some filtering rules and firewall rules but some larger scale of DDOS attacks do require more work around. Besides filtering rules, you also need a huge bandwidth (bigger than the DDOS traffic). In US, most of the data centers have Gigs of bandwidth and they have IDS / IPS installed on their network gateway layer, DDOS can be filtered more efficiently on that layer. In Malaysia, we have very limited options (data centers bandwidth are smaller, and not all data centers have IDS / IPS).

* When talking about IDS / IPS, I am not referring to normal IDS / IPS, I am referring to ISP scale of IDS / IPS which can handle several hundred mbps of bandwidth and hundred thousands of sessions.

If I am right, Mr. Caric Tan are hosted in GNAX data center in US. We do have shared hosting servers in GNAX.

As mentioned earlier, we host 200-300 accounts per shared hosting server as clearly listed on our web site. http://www.exabytes.com.my/products/hosting/linux/

You may do a reverse DNS to any of our shared hosting server IP and you will see 200+ domains using the same IP. Our latest servers are running on Dual Quad Core Xeon CPU with 4Gigs of RAM and we don't see any problems for server with this kind of specs to handle 200+ accounts.

Re: Hosting on Exabtyes Can Affect Your SEO Ranking

Chan - Exabytes — Tue, 08 Apr 2008 19:53:52 -0000

Hello Yow Chuan,

adults.com.sg and sextoys.sg have been suspended.

Re: Hosting on Exabtyes Can Affect Your SEO Ranking

Chan - Exabytes — Tue, 08 Apr 2008 19:54:55 -0000

Hello Dave,

I will get back to you on ip 202.75.48.27. Thanks.

Re: Sick of Exabytes

Chan - Exabytes — Thu, 10 Apr 2008 05:15:28 -0000

Hello RC,

210.48.145.25 is one of the older servers which runs on only PD.

For our new shared hosting servers setup, we are using Dual Quad Core Xeon.

Re: Sick of Exabytes

Chan - Exabytes — Thu, 10 Apr 2008 09:38:27 -0000

Hello Pin,

Yeah, NTT is one of the best data center in Malaysia. CBJ1, CBJ2 and AIMS also can handle DDOS well. Not CBJ5 at the moment.

Re: Hosting on Exabtyes Can Affect Your SEO Ranking

Chan - Exabytes — Tue, 06 May 2008 05:05:29 -0000

Exabytes as a responsible Malaysia based web hosting company, we only can host and support web sites which are legal and not violating any Malaysia's laws.

We have being practising No Adult Content Policy since the first day we run our hosting business. However, due to numbers of web sites hosted by us, we might have overlooked sometime. We had just sent a reminder to all our clients that no adult comtents are allowed.

You may also refer to our annocement here:
https://support.exabytes.com/index.php?_m=news&...

Re: Hosting on Exabtyes Can Affect Your SEO Ranking

Chan - Exabytes — Wed, 07 May 2008 02:07:31 -0000

take a look at www.telesensory.com - the last domain is above list, PR7/10. Hosted on the same 210.48.157.107 server.

Re: Sick of Exabytes

Chan - Exabytes — Sun, 22 Jun 2008 18:54:36 -0000

Hello Lim,

I apology for the downtime yesterday (22 June). Please let me know your domain name so that I can send you a complete report once we received from TMNet. For the time being, some updates available:
https://support.exabytes.com/index.php?_m=news&...

You may email me at feedback AT exabytes.com.