DISQUS

Great presentation. You really hit the nail on the head. The problems that your team faced at your old company seem to be endemic to the industry. We're trying to get to "change agent," but it's a slow hill to climb.

Paul,

I really enjoy this. Any way that "Paul visits X and liveblogs a test/focus group" could be a regular feature?

The same thing happened to my wife. Her expectation was that Flickr just knew who her friends and family were.

I have been toying with the idea of having some intelligence built into the system that keeps track of the number of times a user performs a given action, within the context of that program. After x number of times, the application would ask if the user would like to learn a better way to perform that action. This method is action-packed with possible user experience landmines, but the idea of training people to expert without much effort on their part interests me.

Paul,

What is that checkbox that you mention that dupes all of your songs? I have been having a similar issue and wanted to check whether I had the same box checked.

PS Glad that you had a good time in China. Did you meet any of my co-workers from Lenovo?

That image displays a huge shift in the approach peripherals vs. integrated tools/devices. Is there some way to manage the cabling on the right so that it has the visual aesthetic of the left?