http://disqus.com/people/7f54af81fe9f1bc8310021a2308be37c/enMon, 11 Feb 2008 20:47:02 -0000http://communityguy.disqus.com/shame_on_you_american_airlines/#comment-1465725I'm sorry for your loss. I am. However, it seems as though grief has momentarily caused you to lose perspective. Were you prepared to provide proof of your grandmother's passing? Airlines (or any other company) can't just waive fees for anyone who makes the claim that they're traveling because a relative has died. Even among elite fliers, the number of people who would abuse this kind of good will policy is obscene. They have to protect themselves from cranks.<br><br>I also have to wonder at someone who would consider asking a company to waive a substantial, standard fee as providing the company is an "opportunity." My dog is sick. I am now going to provide you with the "opportunity" to send me cookies. Sound fair? No. Just because you didn't get what you asked for, it doesn't make it a customer service problem. What you asked for was unreasonable.DanMon, 11 Feb 2008 20:47:02 -0000