DISQUS

Good blog for you all to read. "NATION OF WHINERS"

http://www.thefreestyleentrepreneur.com/quote-o...

Zoe, Rallo, James.... would you all have the same response had this situation happened at a locally owned store? Since we are now talking about the 'principal' of the whole situation. One store made a mistake. Miss-management. If you go through head office I am sure you will get what you want. The point is, well, you'll get it once you read that blog posting.

Zoe, That customer service rep did not honor this sensitive subject very well and not to mention your in store treatment. My point may have come across as harsh, but i did not understand the whole situation. I am pro mom and pop shops, so I say go for it. The service will be more intimate, not necessarily better, but the price point will be much higher. At least we know who is making the profits...i.e the same person who serves you.
My experience at STAPLES though, has always been great. I can find everything I need when I go into the store, and the service is always good. Sorry you had to go through this ordeal.
Best of luck with finding a good chair.

I don't understand your argument Zoe. You wanted the $109 price because that is what you saw online, and the $116 threw you off when you went in store. But the store matched the online price. What more do you want?