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  • Richard R Klein

Richard R Klein

1 year ago

in The other kind of search experts: TSA bloggers on The Travel PR Blog
I fly about 6 times a year, and I have had only one problem with TSA. I follow the rules for liquids and pocket knives; I travel lightly on the plane to avoid awkward situations, and I wear slip on shoes to simplify removing and putting them back on.

However, I sent in an email complaint over a year ago when I had the one bad experience. I received the standard email acknowledgment of how important my comment was. However, I have never heard another word.

Basically, I flew Colorado Springs to Houston, changed planes (not airlines) and flew to St. Louis. I had the nice little note about the TSA search. However, this search was conducted outside in the rain in Houston! The papers I had in my luggage were ruined by water and my clothes were soaked. Fortunately, I was home, but what if I had been on the way to a meeting and my materials were damaged? How easy is it to dry your clothes in a hotel - I don't travel first class.

Most of all, why didn't the TSA have the courtesy to respond to my comments. Are you really 14 months behind in handling complaints?

Thanks for the opportunity to air my comments,

Rick Klein
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