Yelp! is operated by a buncha post-nazi's. They preach first amendment but then censor anything they deem inappropriate". Any communication with them is full of FAQ answers, and nothing, nothing is ever written from the heart. I understand that they may get millions of e-mails a day, but hey, they're not in it just for fun. Stop copy and pasting e-mail answers to complaints. They're real smart, though, in leaving just enough negative light on themselves as to not seem "too" good or suspicious. Smart move fella's. Visit www.yelp-sucks.com. Not as many people know about this place though.