Disqus - Latest Comments for Dan Keldsen

Re: Jive learning in the US

Dan Keldsen — Thu, 20 Mar 2008 21:23:07 -0000

Dennis - It's candid camera 2008 - sponsored by... Starbucks! Well, there are worse places for sure. Nice work though - good length, drew out the story nicely, great stuff!

Sam - the unrehearsed interview/conversation seems to work well for you! Great points, particularly the aspect about transparency into the community. Whether you start inside or outside, at some point, there should be some head-smacking going on... "Why is it we don't have this over on the other side?" Those internal silos are a tough one though, for sure.

Agree that internal community owners don't exist. Actually, that I don't agree on that... companies that have such positions are probably companies that bought into and actually DID THE WORK to make Knowledge Management a reality, and are still reaping those benefits today.

Overall, though, yes, internal systems almost always fall behind with ownership and investment as compared to things that are directly tied to generating revenue, which as you say, makes the ROI on the outward-facing view that much easier to spot.

In our forthcoming Market IQ on Enterprise 2.0, we sliced the respondents by some behavioral and cultural questions to see if success with E2 had anything to do with what we've seen in the last 10 or so year from a KM inclined nature, and whadda ya know, it's (in some ways, obviously not all), KM 2.0 time!

Cheers, Gents.

Re: Unlocking My iPhone

Dan Keldsen — Thu, 13 Sep 2007 10:30:02 -0000

Have not (yet) bought an iPhone, still weighing my options while remaining blissfully mobile mail free at the moment.

However, I'm going to Denmark in a few months - anyone who has unlocked an iPhone and traveled abroad, I would love to hear about the experience, as it would be awfully handy (no pun intended) to have mobile mail/web available for this trip, and others brewing that will have me untethered for a good amount of time.

Re: We have met the enemy: He is us

Dan Keldsen — Tue, 08 Jan 2008 17:33:14 -0000

Mathew - found you via (mistyped) twitter lead from Steve Rubel... there's a joke in there somewhere.

Interesting points all around - and finding the signal in the noise is a major issue. Which is why search (and find - the end product) is still nowhere near a done deal. We've got content creation tools aplenty, and tagging/sharing tools out the wazoo, yet much content gets buried (whether maliciously - as is rumored in the DIGG world, or just due to volume).

Plenty of work to be done!

Cheers,
Dan

PS - The pogo strip can't be THAT ancient, if I know about it. Wait, how'd I age that quick? ;)

Re: LinkedIn vs Facebook: Newsfeed

Dan Keldsen — Fri, 30 Nov 2007 21:13:09 -0000

Amazing how long it has taken for them to morph their previous "lifestream" ability into something like this. And 3 years to add just ONE photo to a profile? Ooph. And yet, I still prefer LinkedIn (in general) to Facebook. Go figure! ;)

Re: The Invisible Web

Dan Keldsen — Fri, 30 Nov 2007 21:15:03 -0000

How about exposing the Facebook Beacon? (while this world is still murky)

Re: ChangeForge | Ken Stewart | Where business and technology collide » Are Your Solutions Sales Part of the “In-Crowd”?

Dan Keldsen — Tue, 18 Mar 2008 01:33:51 -0000

Hi Ken - well, it's about time ECM/DMS/etc. gets a bit more attention, eh? The fastest growing source of "digital stuff" is the unstructured world of documents, content, information and knowledge, and yet the ratio of database and operations people to the unstructured world is entirely flipped around...

Great to see a conversation about solution selling, and honing in on the combined needs of both business and IT. Of course, are those teams aligned? Perhaps, perhaps not - so always wise to uncover how the parties involved in this decision interact, and how to affect useful change by being a bridge builder between those parties, and into a solution that will fit their needs.

Hard work to be sure, but well worth it, all around.

Cheers,
Dan

Re: ChangeForge | Ken Stewart | Where business and technology collide » Are Your Solutions Sales Part of the “In-Crowd”?

Dan Keldsen — Tue, 18 Mar 2008 17:25:11 -0000

Ooph, CIOs reporting to the COO is bad enough, but MAYBE good. To the CFO? Been there, really mixed bag...

Having sales and marketing skills are awfully handy for any technical role. Completely changed my role, when I took that to hear. Out of the weeds, and into executing on the business vision.

Bridges don't build themselves - at least not until we get nanotechnology working! :)

Cheers,
Dan

Re: ChangeForge | Ken Stewart | Where business and technology collide » Are we too connected to social media?

Dan Keldsen — Wed, 02 Apr 2008 15:19:11 -0000

Ken - thanks again for popping over and commenting, and then this great commentary here!

Definitely worth keeping an eye out for the Big Brother-ish and Minority Report-ish bits (presumably the predicting your future issues rather than the portal/dashboard-like view?).

The privacy aspects are certainly concerning, although as any sufficiently paranoid person will tell you, your private information is already quite public - if not overtly, then in barely hidden silos.

Still, yes, human oversight is needed, and it is tricky stuff, whether automated, done by a 3rd party, or managed by the individual/owner of their social/relationship information. Who is right? Who is wrong? If I say I went to Harvard on every social profile I can find, yet I didn't, does that tilt these systems towards pollution or purity?

Early days, although we're motoring along - and stumbling in the right direction, getting some things right and some thing wrong.

And the answer is, yes we're too connected. Except that the vast majority of the world isn't - so there is still hope! ;)

Re: ChangeForge | Ken Stewart | Where business and technology collide » Is FriendFeed the feed for me?

Dan Keldsen — Thu, 03 Apr 2008 11:09:13 -0000

Synchronicity is a wonderful thing, eh?

Between FriendFeed, OpenID, OpenSocial and some other "meta layer" concepts, we're finally reeling back in some of the chaos that was unleashed via so many disparate sources.

We'll see what happens, but the expansion/contraction of running wild and then pulling it back a bit seems to be getting us going in the right direction.

Re: Vienna Waits for You

Dan Keldsen — Thu, 03 Jul 2008 00:00:09 -0000

Stumbled onto your site via Twitter, interesting selections you have here. Was vaguely aware of this movie, and even though I believe Jennifer Garner is most definitely underrated (and I became addicted to Alias, which, like most shows I like, of course ended abruptly and incomplete), would've never thought of watching this movie.

Vienna Waits for You, however, is one of my favorite Billy Joel songs, and I have to say, it really does seem perfect for this scene.

(sigh) Adding to NetFlix! :)

Cheers,
Dan

Re: Twitter is not abandoning Rails

Dan Keldsen — Thu, 08 May 2008 16:24:18 -0000

The "does it scale?" question is similar to the "what's the ROI?" question.

Both are what ask do when they want to just be able to shoot a project down. Funny how their own pet projects don't get this sort of nonsensical scrutiny.

It's not that the questions are unimportant, but they focus on such a narrow aspect and leave truly important discussions and strategy stuck in a corner.

Re: LinkedIN Gets Pretty

Dan Keldsen — Thu, 28 Feb 2008 22:34:01 -0000

Chris - saw the change bright this morning, and it's definitely cleaner, but being such a heavy user, it's going to take a bit to get used to things.

As I comment over on my blog though - why are they adding their own status area (ala Facebook and Twitter's "what are you doing now?")? And why can't we pipe in status from elsewhere (Twitter->Facebook)?

Lots of little usability issues like that to this new released, although I notice they took the site offline for upgrading tonight, so maybe they're already jumping on this.

Between the facelift and mobile access recently though, it's great to see LinkedIn getting modernized. There's hope yet!

Re: LinkedIN Gets Pretty

Dan Keldsen — Thu, 28 Feb 2008 22:35:29 -0000

Speaking of bugs - your LinkedIn profile badge here (http://www.linkedin.com/pub/1/418/495) leads to a 404 not found on LinkedIn. Hmm?

Re: IBM distinguished engineer on, um, marketing?

Dan Keldsen — Thu, 09 Aug 2007 21:56:46 -0000

Robert - always interesting to hear a deep enterprise search guy discuss marketing.

Makes complete sense - to engineer a search solution, you need to get into the headspace, and linguistic and computational space to pull forth the nuggets of information that people are searching for.

And what's a guaranteed way to determine whether what you think people searching for, and what they actually get match up? Doing marketing and measuring the end results of sales versus your marketing efforts.

Ah, if only all marketers understood this, and everyone looking at enterprise search understood this as well.

If enterprise content was created to be found (and understood) in the first place (instead of being yet another TPS Report [for Office Space fans]), life would be a lot easier "behind the firewall." Long road to haul though!

Re: I’ve redesigned

Dan Keldsen — Thu, 01 May 2008 10:42:54 -0000

So is the wide format blog the "HD" of blogging templates? :)

Nice FriendFeed widget - didn't realize it was available. Learn something new every day!

BTW - for those of you with a more enterprise than personal slant, our quarterly research topic for Q1 was Enterprise 2.0 - go get a free copy at www.aiim.org/enterprise20 - pushing 1000 downloads as of now.

Cheers,
Dan

Re: Early adopter angst

Dan Keldsen — Thu, 01 May 2008 13:56:38 -0000

Even the most successful technology, meme, etc. is still unknown by the vast majority of people on the planet, let alone used/understood.

We did our Enterprise 2.0 research last quarter, and I was a bit surprised (although not entirely) at how badly RSS (Happy RSS Day), Blogs, and RSS did when we were looking at where people put themselves and their organizations on the Chasm scale.

See:
http://www.biztechtalk.com/2008/04/feedback-wan...

Re: Early adopter angst

Dan Keldsen — Thu, 01 May 2008 15:09:07 -0000

Robert: Yes, even personal computers are still fairly early in the adoption lifecycle. Too complicated (for many), too expensive (for most), and still too damn geeky for "normal people" (I hear an average man is kept in a vacuum sealed vault in Switzerland).

That said, it simply takes time and effort before anything gets real momentum. I can still recall a good 5 years ago when a co-worker said to me, well, I guess I'll create a blog now - seems like EVERYONE is doing it. Not even close then, or now.

As someone covering enterprise adoption of tech around content, collaboration, information, knowledge, etc. - it's very scary to see how far behind some companies are, although there are the lovely rare creatures who are the early adopters that help to bring the rest of their industry behind them (legal being a prime candidate - they just love seeing 'precedent' in all shapes).

Re: Shhh, no one is on Twitter

Dan Keldsen — Thu, 01 May 2008 15:27:54 -0000

Twitter is no more or less of a time waster than e-mail, IM, blogging, reading, 'riting, 'rithmetic.

Once you start to get a following, like on any 'social network' then you can do awfully useful things like quickly poll the crowd on simple things like "is website x.com down for anyone else? (typepad for example)" to feedback on new web designs, what cell phone to buy out of a handful of choices, etc..

The virtual watercooler effect is pretty handy, and doesn't require firing up a "room" in any sort of IM/IRQ/ICQ-style parlance. You step in and out of the flow as you like.

But Twitter certainly does bad things for you if you lean at all towards ADD! :)

Re: Shhh, no one is on Twitter

Dan Keldsen — Thu, 01 May 2008 15:48:25 -0000

Incidentally, I thought I was one of the only strange ones in Boston to be using Twitter, until I went to a Knowledge Management session at Bentley College a few weeks ago, and 30-50% of the KM people (most of them older than me, and I'm an Apple ][+ kinda guy) had heard of and were using Twitter.

I was flabbergasted to be honest. As a result of twittering, found out one fellow works not 2 blocks from me. This isn't just a Silly-Con Valley phenomenon. ;)

Re: Get to know Lijit: Bill

Dan Keldsen — Fri, 02 May 2008 23:30:53 -0000

Just started using Lijit on a TypePad hosted blog - I like exposing the search terms coming along, but wondering what the delay between new content being posted, and Lijit consuming the new information is. Do you pull the RSS feed? Can one proactively ping the Lijit engine to poll sooner?

And Bill - if you find your way to the Boston area, we can try some pair club juggling. Nothing like the adrenaline rush of a flying club to get you going! :)

Re: Vienna Waits for You

Dan Keldsen — Thu, 03 Jul 2008 00:00:09 -0000

Re: Enterprise Search Still Sucks…..

Dan Keldsen — Wed, 18 Jun 2008 11:51:04 -0000

Steve - Interesting take on our research, thanks for the humorous commentary. Or was it serious? Hard to tell.
So apparently the very first link in the upper left navigation of AIIM.org, "About AIIM" wasn't good enough for you? Seems like a fairly obvious location to find such information, and if there are any best practices for website navigation, that would be at the top of the list.
Findability is NOT just about search. I couldn't have made the point clearer than that - so thank you for the beautiful illustration. Expecting search to solve all ills is a major failing for enterprise information management. Sometimes it's exactly the tool you need, and other times, not so much.
And yes, of course you're going to find thousands to hundreds of thousands of pages if you search for AIIM directly on our site. It does appear on every page after all. Perhaps you should stick to commentary on data, hardware and storage (which I will happily stay away from, except for those times when it intersects with my commentary on information, content and knowledge - that stuff that "data-centric" people would like to pretend doesn't exist or matter), since you clearly don't understand the way that unstructured (or semi-structured) information is indexed for search engine consumption and result display.
Incidentally, AIIM is no longer an acronym (or is it "AIMM" as you misspelled it in the 2nd line "Director of Marketing for AIMM.org"?). Just as IBM is no longer "International Business Machines" (or worse I.B.M. - where does AP get it's guidelines for these things?), CA is no longer "Computer Associates" and the Web 2.0 API "standard" called REST is no longer "REpresentational State Transfer."
But again, if only you had looked at the "About AIIM" (at the top of every page on the site), you could've easily discovered that it has (in the past) been an acronym for the Association for Information and Image Management. We've been around (with various name changes) for 65 years, and have around 50,000 associates and members in our non-profit association flock.
Lastly, you are nearly correct when you say "it takes you off site to Google," but not quite - but that's a failing on our part. That is the Google Search Appliance (note the subtle bolded "appliance" tag in the upper navigation), and the search results haven't been re-skinned for the site redesign that launched last week.
It could all be handled more gracefully and seamlessly integrated to be sure (although I'm an analyst - and not responsible for our own search implementation), but again, you're using the wrong tool for the job. Particularly if you searched only on AIIM (or AIMM), rather than a more targeted search.
Incidentally, if you had searched on "About AIIM," the page already referenced is hit number 5. Perhaps you are one of the search users who only looks at the first 3 results?
Thanks for making MY day - even though I've been helping to teach findability-related topics for 8 years now, I frequently wonder "Doesn't everybody already know this stuff?" Then along comes commentary like this, and it's clear that we're a long way from universally solving these problems.
Ah well, back to work! Much to be done.
Cheers,
Dan
-----Hey, don't be so touchy. I agree with you! Or are you suggesting it doesn't suck???? Seems to me we (me and the ole AIIM that is) are in lock step on the fact that the problem is huge and getting worse instead of better.
And not to nitpick, but when you click on "about AIIM", it absolutely does not tell me what it stands for, which was my point. It's great that you no longer have it stand for anything - but me - joe user - wanted to find out what it stood for. I spent time trying - to no avail. At least appreciate the irony if nothing else.
I'd also like to say I intentionally mispelled "AIMM" as a clever joke, but alas, I suck at spelling.
In the words of Bill Shakespear (or Bill Murray), Lighten up Francis.....
Keep fighting the good fight --- Steve