I LOVE MY JAWBONE!! I've tried many, even the blueant z9 and nothing sounds as good as the jawbone. Now, all this said I hated the ear piece, the loop and the part that goes in the ear. EASY SOLUTION...go to a place where they make hearing aids and tell them you want them to make an impression of your ear and make you an ear piece for your jawbone. I did it on Monday and got my new ear piece on Wed. (them make them on site) and now I can wear my jawbone with NO hooks and I now have to turn my volume WAYYYY down because I can hear so well through my new ear piece. IT ROCKS!!! I can even exercise with it on....and the best thing it only cost $45.... I hope this helps all of you out there in pain with this ear piece and over the ear hanger...