Hello!
The comments on this profile are unclaimed and thus are unverified.
Do they belong to you? Claim these comments.
Mike
Is this you? Claim Profile »
4 months ago
in Blog Post: Briefcase v1.2 Released (Snow Briefcase) on Hey Mac Blog
I know this is a bizarre request but I will add anyways. Is it possible to have some kind of playlist for mp3 files. I would love to download a directory of music files and be able to just play the directory instead of having to start each one manually. Is that a future possibility or does the APIs not allow it. Thanks and looking forward to a reply.
1 reply
12 months ago
in Drobo customer service could use an upgrade on Degutis Insights
Hello Al. Did you get anywhere with Drobo. I have been dealing with them today about returning my unit also and they have been very uncooperative. Horrible customer service. For months they had a 30-day money-back guarantee and then they did a huge promotion with the Macbreak Weekly podcast. This was clearly just to dump a bunch of old drobos which are now worth "nothing." And now they have NO mention at all of returns on their website PERIOD. I am waiting for a call back from them but I am not holding my breath.
1 reply
frumpa
Mike,
I haven't followed up with them yet after getting the initial rejection. As you saw on the Typical Mac Users site, they recommended taking this to PR. I haven't done that yet. Not sure I will.
I ordered my Drobo combo using the promo code from Cali Lewis on GeekBrief.tv. Initially I thought I was saving money, but now I feel as you do, that they were just trying to clear inventory since the promo codes were only good through June 30th and the new version was released a week later. Hell, even Apple runs their inventory down so there's less in the channel and still will swap it out.
I disagree that the original Drobo is worth nothing. Sure it's value has decrease. If it wasn't for the poor customer service, I'd consider taking the loss of buying a new one and selling the used one at a loss. Heck, I still have all the original packaging AND the protective plastic sheet still on the front and back so it's a used unit but "like new" or "excellent condition".
-Al
I haven't followed up with them yet after getting the initial rejection. As you saw on the Typical Mac Users site, they recommended taking this to PR. I haven't done that yet. Not sure I will.
I ordered my Drobo combo using the promo code from Cali Lewis on GeekBrief.tv. Initially I thought I was saving money, but now I feel as you do, that they were just trying to clear inventory since the promo codes were only good through June 30th and the new version was released a week later. Hell, even Apple runs their inventory down so there's less in the channel and still will swap it out.
I disagree that the original Drobo is worth nothing. Sure it's value has decrease. If it wasn't for the poor customer service, I'd consider taking the loss of buying a new one and selling the used one at a loss. Heck, I still have all the original packaging AND the protective plastic sheet still on the front and back so it's a used unit but "like new" or "excellent condition".
-Al
Thanks for the feedback!