http://disqus.com/people/3dc0dddf469473da91e43e7c62b4592c/enTue, 21 Oct 2008 14:27:03 -0000http://socialtimes.disqus.com/what8217s_twitter_etiquette_for_brands/#comment-3205909I agree with Craig - I work at Microsoft on the MSDN team, and what we've done is started to use the /msdn account for broad announcements, status updates, and the like. (It doesn't have many followers because we're just getting started with this.) I monitor it, but not often. I use my personal account to build a follower network of people that I can interact with on the personal level.<br><br>One other comment, though... I'm interested in how companies get behind (in terms of an SLA) the social-support channels versus their "official" support channels. I suppose Frank Eliason would be one of the best to ask.Chris SlempTue, 21 Oct 2008 14:27:03 -0000