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Chris Slemp

8 months ago

in What’s Twitter Etiquette for Brands? on Social Times
I agree with Craig - I work at Microsoft on the MSDN team, and what we've done is started to use the /msdn account for broad announcements, status updates, and the like. (It doesn't have many followers because we're just getting started with this.) I monitor it, but not often. I use my personal account to build a follower network of people that I can interact with on the personal level.

One other comment, though... I'm interested in how companies get behind (in terms of an SLA) the social-support channels versus their "official" support channels. I suppose Frank Eliason would be one of the best to ask.
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