Re: Feedback from customers

Amaury Diaz — Sun, 24 Aug 2008 20:32:09 -0000

I received my 3G juice yesterday. I love the looks, and the professional presentation and packaging, Apple-style.

But looks only take you so far and when you put the pedal to the metal, this baby delivers. Blows away my wife's Mophie hands down. Way to go, Henk! :)

Amaury

Re: The Days After: Six Customers Got No Juice At All

Amaury Diaz — Sat, 06 Sep 2008 17:13:16 -0000

To be honest, it's refreshing to see accountability in a start-up company. So many companies these days just can't seem to bring themselves to say "Hey, we messed up. Our bad, but we'll make it right!". I got a personal response from Henk within hours of my emailing him. Compare and contrast that to the behavior of companies like Apple and Microsoft. Most notably, you don't see Apple publicly admitting their snafus, and those are biggies. Look at the problem with the MacBook Air's dreaded Core Shutdown. I'm an Air user, and I went through two laptop replacements and STILL Apple would not acknowledge the problem. They quietly released a patch a couple of weeks ago that they very diplomatically said "addressed processor core idling issues". And let's not even get started with Micro$oft and Vista...

I have to say that even though the unit did not work, or rather worked briefly then died, I was also impressed by the look, feel, and packaging of the product. This is obviously a well planned and executed venture, but as it often happens in real life, there are startup and growing pains that you have to be willing to share and assume if you are an early adopter. I'm just glad that Henk and 3GJuice are willing to go the extra mile in easing my pain. This bodes well for the company, and I am confident that when I get my new battery it will exceed my expectations. Way to go, people!

Amaury

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Re: Feedback from customers

Re: The Days After: Six Customers Got No Juice At All