I have been going through the same rigmarole that you have. Ours was purchased in Nov. 2007, but we did not realize the screen cover was missing until Christmas Day. I have been trying to get a new cover since early January. The same old poor customer service that you got is what I have been getting. Except I was actually told that mine had been sent out and should reach me within 10-15 business days. It never came. When I got back in contact with Leapster, all they could say was "Sorry, no one should have told you that as they are on back order and should go out in March." Notice it is April and we still have no screen cover!