Jeff, I work for AA and will try to forward this to someone who may be able to do something. But they don't listen to me much either. I work as a flight attendant. Let's hope for the best, and please know that we really don't want to lose you as a customer because of someones poor customer service, we on the frontline as was as thousands behind the scenes do value your business. I hope to see you in the skies. Take care, Raisa