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  • John Monk

John Monk

1 year ago

in IT Operations are rarely focussed on customer experience and often disappoint. | The Hot Aisle on The Hot Aisle
It is nice to see somebody banging the same drum and nice to see the level of detail that has gone into providing this picture.

From the business end, heuristic analysis of the customer transaction also provides a clear understanding of the transaction journey, and this may be something to consider when you start building synthetic transactions. TI certainly helps to ensure that there are no gaps and no extra hops in the transaction that add annoying delays and frustration to the customer experience..
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