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Steve Anthony
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2 years ago
in Costco Limits Return Policy for Electronics: It Was Only A Matter of Time on Bob Caswell
I'm a little late to this discussion, but here's what I've observed.
Several years ago while waiting my turn to return a pair of pants to my local Costco I saw a young man returning a laptop that he'd had, according to him, for at least a year. He had no reciept or any other documentation, no power cord, cables, mouse, etc... just the laptop. He was treated with courtesy and received a full refund in less than five minutes.
Two years ago I purchased a nice little digital camera at the Costco in Roseville, California. It was a one-time only item and supposedly came with a memory card. There was no card in the box, no mail-in offer or any other clue as to how I'd get my memory card. I went to one of the front end managers, explained my situation. He spent about five minutes trying to figure out how I'd get my card, and finally took me to their display of storage devices and said, "Pick out whatever you'd like - it's on us."
Finally, in February of this year I found myself again in Costco's merchandise return line. Two mid-twenties men were returning their mom's recently purchased jumbo screen LCD TV (may have even been a Vizio). They were quietly speaking and commenting to one another that this was absolutely the last time that they were bringing any of their mother's purchases back. One was particularly indignant that Mom had purchased the TV for her Super Bowl party, never intending to keep the set.
I mentioned this to the customer service person and they quietly explained that this is fairly routine. In my words, these theives use Costco's generosity to serve their short-term needs - sort of like a free equipment rental store. For one, I'm quite happy to see that Costco is finally ready to admit that paying for a membership doesn't necessarily give someone permission to abuse their good nature.
Steve Anthony
Benicia, CA
Several years ago while waiting my turn to return a pair of pants to my local Costco I saw a young man returning a laptop that he'd had, according to him, for at least a year. He had no reciept or any other documentation, no power cord, cables, mouse, etc... just the laptop. He was treated with courtesy and received a full refund in less than five minutes.
Two years ago I purchased a nice little digital camera at the Costco in Roseville, California. It was a one-time only item and supposedly came with a memory card. There was no card in the box, no mail-in offer or any other clue as to how I'd get my memory card. I went to one of the front end managers, explained my situation. He spent about five minutes trying to figure out how I'd get my card, and finally took me to their display of storage devices and said, "Pick out whatever you'd like - it's on us."
Finally, in February of this year I found myself again in Costco's merchandise return line. Two mid-twenties men were returning their mom's recently purchased jumbo screen LCD TV (may have even been a Vizio). They were quietly speaking and commenting to one another that this was absolutely the last time that they were bringing any of their mother's purchases back. One was particularly indignant that Mom had purchased the TV for her Super Bowl party, never intending to keep the set.
I mentioned this to the customer service person and they quietly explained that this is fairly routine. In my words, these theives use Costco's generosity to serve their short-term needs - sort of like a free equipment rental store. For one, I'm quite happy to see that Costco is finally ready to admit that paying for a membership doesn't necessarily give someone permission to abuse their good nature.
Steve Anthony
Benicia, CA
2 years ago
in Costco Limits Return Policy for Electronics: It Was Only A Matter of Time on Bob Caswell
I'm a little late to this discussion, but here's what I've observed.
Several years ago while waiting my turn to return a pair of pants to my local Costco I saw a young man returning a laptop that he'd had, according to him, for at least a year. He had no reciept or any other documentation, no power cord, cables, mouse, etc... just the laptop. He was treated with courtesy and received a full refund in less than five minutes.
Two years ago I purchased a nice little digital camera at the Costco in Roseville, California. It was a one-time only item and supposedly came with a memory card. There was no card in the box, no mail-in offer or any other clue as to how I'd get my memory card. I went to one of the front end managers, explained my situation. He spent about five minutes trying to figure out how I'd get my card, and finally took me to their display of storage devices and said, "Pick out whatever you'd like - it's on us."
Finally, in February of this year I found myself again in Costco's merchandise return line. Two mid-twenties men were returning their mom's recently purchased jumbo screen LCD TV (may have even been a Vizio). They were quietly speaking and commenting to one another that this was absolutely the last time that they were bringing any of their mother's purchases back. One was particularly indignant that Mom had purchased the TV for her Super Bowl party, never intending to keep the set.
I mentioned this to the customer service person and they quietly explained that this is fairly routine. In my words, these theives use Costco's generosity to serve their short-term needs - sort of like a free equipment rental store. For one, I'm quite happy to see that Costco is finally ready to admit that paying for a membership doesn't necessarily give someone permission to abuse their good nature.
Steve Anthony
Benicia, CA
Several years ago while waiting my turn to return a pair of pants to my local Costco I saw a young man returning a laptop that he'd had, according to him, for at least a year. He had no reciept or any other documentation, no power cord, cables, mouse, etc... just the laptop. He was treated with courtesy and received a full refund in less than five minutes.
Two years ago I purchased a nice little digital camera at the Costco in Roseville, California. It was a one-time only item and supposedly came with a memory card. There was no card in the box, no mail-in offer or any other clue as to how I'd get my memory card. I went to one of the front end managers, explained my situation. He spent about five minutes trying to figure out how I'd get my card, and finally took me to their display of storage devices and said, "Pick out whatever you'd like - it's on us."
Finally, in February of this year I found myself again in Costco's merchandise return line. Two mid-twenties men were returning their mom's recently purchased jumbo screen LCD TV (may have even been a Vizio). They were quietly speaking and commenting to one another that this was absolutely the last time that they were bringing any of their mother's purchases back. One was particularly indignant that Mom had purchased the TV for her Super Bowl party, never intending to keep the set.
I mentioned this to the customer service person and they quietly explained that this is fairly routine. In my words, these theives use Costco's generosity to serve their short-term needs - sort of like a free equipment rental store. For one, I'm quite happy to see that Costco is finally ready to admit that paying for a membership doesn't necessarily give someone permission to abuse their good nature.
Steve Anthony
Benicia, CA
