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Workerbee

8 months ago

in Not So Easy Rider on Truck Bearing Kibble
Title is PERFECT, in nuance, in style, and font!

But, I am a 62 yo editor, so what do I know?

1 year ago

in Macs are even more expensive than I thought (Scripting News) on Scripting News
Independent shop AppleTech worker bee, here, in an Apple Certified Repair and Warranty shop, and we always return the burned out parts to the customer, who often then asks us to send them on to the re-cycler, which we do.

The laptop 2.5 inch drives do tend to cost a bit more than the huge 3.5 inch desktop drives.
But, we get NEW, faster, 7200 rpm drives, with "Corporate" grade warranties of 5 years stamped on their labels. Not double price, though. Usually 1.5X. Hey, memory and drives fluctuate in price like gold, on the daily market!

Our customers return, bringing new customers! Yes, have had about 2 folks per year who would argue with a doorknob, just so they can be "right" and have the last word! Some folks
walk in our door, expecting a big ripoff, and don't respect the school, training, expertise, of real craftsmen, who take pride in our work!

Can't please them all, but, we do strive to please! Some jobs are not worth the investment, and we always give a written estimate on dropoff, under our state laws. We also save ALL the data, using techniques like freezing the bearings, and switching controllers, to get the old burned out drive to run just one last time!

We do the best we can, sometimes recovering data that otherwise would need to go to Drive Savers (whom our customers and we really appreciate!), at greater expense! When I tell you a drive is seized up, and I have no way of recovering your precious data, I recommend Drive Savers.

Digging into some laptops can take two hours of labor, and when done improperly, can destroy delicate circuitry, wiring, parts.

But, we are an INDEPENDENT shop, so can take better care of our customers. Also, you should realize, that in most corporations, the independent shops get charge backs if your system is screwed up by you, after our repair, even though some different trouble happened, just because your unit serial number showed up in the logs twice in 3 months!

That means we get charged back for the first repair to the harddrive, including all parts, when you spilled something or dropped the unit, and bring it to me to check out, within 3 calendar months!

Sometimes we ALL get screwed by corporate policies that are meant to "maximize profits" in order to please the shareholders. There IS a resolution path for consumers, visit Apple.com. Apple has the best record of serving the customers, in comparison to all the other computer makers!

One last thing. Whenever I see the media or consumers comparing a complete Apple, with full load of PRO software, with a Dell, equally fitted with hardware, but, only running trial or nagging short term software, I get so ticked! To complete the Dell, and protect from the million Microsoft Virus/Worms/Malware/bots/Exploits, over $650, usually about $950, must be invested by the poor MS Windows sap, AFTER the initial purchase!

Those who don't know history, are forced to repeat it!
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