I've send then an email in mid august without any lock!!! Then i send another an email last week with the icket number the give me. And i also call them and left a voice message. 3 hours later everything was fix.
The told me this: "Hello Benoit, Please accept my sincerest apologies for the delay in getting back to you. We've been experiencing a backlog in support and are working hard to address everyone. I've taken a look at the issue regarding picking up your pings for "www.descary.com".
After making a small adjustment, I've sent our spiders to revisit your page and your blog has been indexed with your most recent posts."