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MarvinK

2 years ago

in Poll: What would make you switch from Netflix to Blockbuster? | Bob Caswell on Bob Caswell
I think there are 2 things going for Netflix:

#1 - They started up back when BlockBuster was the big bully with terrible customer service, high late fees and expensive rates. People hated BlockBuster (I was an early adopter and also used Netflix for their DVD selection--which was poor at every store in my area). People have long memories and they still dont' like BlockBuster, based on their history.

#2 - People don't like going to the store unless it's an impulsive thing. Unfortunately, they still have to return the movie to the store--when they no longer feel impulsive. I think BlockBuster really should consider renting movies at the store with a return mail envelope, so they don't NEED to make a return trip. This would help with the impulsive renters.

The only thing that is going to take people away from Netflix is downloadable rentals with a monthly fee (sorry Microsoft--$6 a movie is ridiculous). As Internet gets faster and devices come with a download functionality, I could see this becoming very popular. If I could download HD movies on my Xbox 360 for a monthly rate (ie: $20/month for having 2 or 3 movies on the Xbox at any given time) and it didn't take forever--I'd consider switching from Netflix.... even if the service was backed by Blockbuster.

I can really only see downloadable services as the next big competitor. And not with the stupid $3-6 per video that Apple and Microsoft have adopted.
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