Disqus - Latest Comments for Maria Palma

Re: The Customer Interaction Manifesto

Maria Palma — Sun, 05 Mar 2006 17:28:17 -0000

Jake,

Thanks for the inspiring words... I couldn't have said it better myself. Customer service is one of my passions in life and it's just very important that we connect with people on a basic human level.

I've posted your "Manifesto" on my customer service blog. Thanks!

~Maria Palma

Re: Agencies and Customer Interaction

Maria Palma — Tue, 28 Mar 2006 22:25:43 -0000

Well said. I believe that it's your "voice" that creates that bond with the customer. Why have a blog if you're not going to be the one speaking for it? No agency can even know what your business is truly about and be able to express what you, the owner can express about your own company.

Re: The Customer is Always Right, where “right” is predefined by the support department

Maria Palma — Sun, 14 May 2006 02:57:46 -0000

I used to work for Nordstrom and I loved that they empowered us to make the decisions in all our dealings with customers. It didn't make sense for us to go to our managers regarding a situation with a customer because most of the time the manager would give the customer what they wanted anyways!

Re: Secure Your Web Domain Name or Risk Losing It

Maria Palma — Tue, 16 May 2006 04:14:32 -0000

Thanks for sharing this information because I know it can be very useful for those just starting out with their online business venture. It wasn't until this year (after doing business online for 5 years) that I learned just how valuable a domain can be.

Re: Priceline throws pianist in jail for 215 customer refund calls

Maria Palma — Sat, 28 Jan 2006 15:42:16 -0000

I can see both sides of the story... Wow- 215 calls! I agree, you would think after the 5th phone call that Priceline would have just refunded it and called it a day...
~Maria Palma
Customers Are Always
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