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Maria Palma

3 years ago

in Secure Your Web Domain Name or Risk Losing It on Duct Tape Marketing
Thanks for sharing this information because I know it can be very useful for those just starting out with their online business venture. It wasn't until this year (after doing business online for 5 years) that I learned just how valuable a domain can be.

3 years ago

in The Customer is Always Right, where “right” is predefined by the support department on philcrissman.com
I used to work for Nordstrom and I loved that they empowered us to make the decisions in all our dealings with customers. It didn't make sense for us to go to our managers regarding a situation with a customer because most of the time the manager would give the customer what they wanted anyways!

3 years ago

in Agencies and Customer Interaction on Community Guy
Well said. I believe that it's your "voice" that creates that bond with the customer. Why have a blog if you're not going to be the one speaking for it? No agency can even know what your business is truly about and be able to express what you, the owner can express about your own company.

3 years ago

in The Customer Interaction Manifesto on Community Guy
Jake,


Thanks for the inspiring words... I couldn't have said it better myself. Customer service is one of my passions in life and it's just very important that we connect with people on a basic human level.



I've posted your "Manifesto" on my customer service blog. Thanks!



~Maria Palma
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