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10 months ago
in Herb Chambers complaint, commentary & update on The Cosmic Tap
I worked for the HC Companies for a number of years in several capacities. I must say that I like the interaction of dealing with the public, however my experience with the company is less than desireable. I beleive that Herb is an honorable man, however is not really trully aware of the actual goings on within his dealerships, or in many cases he turns a blind eye to what makes him money, I suppose this is what happens when one becomes a billionaire.
The dealership that I worked for did not drug test until after an employee was hired, and in many cases if they failed they were allowed to re test until they passed. They were supposed to conduct background checks and driving records, however about 50% or more had either no driving license or a felony record or both, this was routinely overlooked. Employees that were fired for drug test failures were rehired, employees fired for forging customer signitures on legal documents were rehired. Employees were routinely harrassed and verbally degraded by both managers and co workers, and this sort of behavior was commonly allowed. The working hours were ungodly and employees had no life whatsoever, if you wprked there that was to be your life, and if it was not you are blackballed......so sad but so true and so happy to be out of there. Herb or Jim if you read this please take a long hard look at your operations especially your GM's I won't say which onesm just look long and hard
The dealership that I worked for did not drug test until after an employee was hired, and in many cases if they failed they were allowed to re test until they passed. They were supposed to conduct background checks and driving records, however about 50% or more had either no driving license or a felony record or both, this was routinely overlooked. Employees that were fired for drug test failures were rehired, employees fired for forging customer signitures on legal documents were rehired. Employees were routinely harrassed and verbally degraded by both managers and co workers, and this sort of behavior was commonly allowed. The working hours were ungodly and employees had no life whatsoever, if you wprked there that was to be your life, and if it was not you are blackballed......so sad but so true and so happy to be out of there. Herb or Jim if you read this please take a long hard look at your operations especially your GM's I won't say which onesm just look long and hard
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1 year ago
in Herb Chambers complaint, commentary & update on The Cosmic Tap
The reason that I choose not to post my name is the fact that I am actively employed by the company. The dealership that I work for highly discourages any visits to this site period, even if we are defending the position of the company.
I read these comments and don't take them lightly. However I understand from a business perspective that there are going to be issues, to that end I am not surprised that not everyone is happy all the time. But to be honest, issues by and large are the exception not the rule, and the overall vast majority of our customers walk away happy. The comments that you see here on this site are a very small portion of the 47,000 consumers who choose us every year.
Every organization has a few bad apples, and in management sometimes you are lucky enough to weed them out, and other times it just does not happen.
The majority of people who work for our company are good people just trying to earn a living, and when I read these comments about how "stupid "they are etc. it angers me. I think that there are some that have posted on this site that live in glass houses but choose to throw bricks.
Has anyone ever had a bad experience, with anything else thay have purchased. Do you blame the bad service you received on every person that works for that company? I don't.
People have a bad bad taste for the auto industry in general, Herb Chambers is no different than any other dealer out there. We may have more issues that are publicized, it comes with being as large as we are........if we were smaller than there would be far less to talk about.
I read these comments and don't take them lightly. However I understand from a business perspective that there are going to be issues, to that end I am not surprised that not everyone is happy all the time. But to be honest, issues by and large are the exception not the rule, and the overall vast majority of our customers walk away happy. The comments that you see here on this site are a very small portion of the 47,000 consumers who choose us every year.
Every organization has a few bad apples, and in management sometimes you are lucky enough to weed them out, and other times it just does not happen.
The majority of people who work for our company are good people just trying to earn a living, and when I read these comments about how "stupid "they are etc. it angers me. I think that there are some that have posted on this site that live in glass houses but choose to throw bricks.
Has anyone ever had a bad experience, with anything else thay have purchased. Do you blame the bad service you received on every person that works for that company? I don't.
People have a bad bad taste for the auto industry in general, Herb Chambers is no different than any other dealer out there. We may have more issues that are publicized, it comes with being as large as we are........if we were smaller than there would be far less to talk about.
1 year ago
in Herb Chambers complaint, commentary & update on The Cosmic Tap
I work for the Herb Chambers Companies, and have for the past 5 years. Like any company out there it has it's good days and bad days. It's not possible to please all of the people all the time. I am a manager, and to that end I want to see both happy customers and employees, it not only makes my job easier but also more meaningful.
I apologize to any customer out there who feels as though they have been wronged by some entity within our company, rest assured that is not my philosophy on doing business, and it most certainly is not that of Herb, or Jim Xaros either, they are both honorable gentlemen, true to thier word.
Resolution in any situation will never come by way of finger pointing and name calling. Civility is the key to resolution!
I would never go so far as to start ridiculing and name calling the very customers that put food on my table. However I will say that SOME customers are very often either misinformed or uninformed, and they come into the dealership with expectations that are very unrealistic, and they become disenchanted when they receive results that ARE REALISTIC. As a company we are in business to make a profit, no matter what type of business you need to turn a profit for success. That being said we sometimes can swallow certain things to make the consumer happy and other times you can't .......as the saying goes you win some you lose some!!!! My simple advice to customers....is that if something seems questionable or unethical, to you then don't agree to it!!!!!! Make sure you think through anything that you commit to and read all the fine print, if you dont understand call a friend, family member or lawyer who does. And have realistic expectations, and be flexible, it gives the best outcome for every one.
I wish everyone the best of luck in their future car buying experiences!!!!!
No matter where they may be!!!!!
And a note to Last Laugh: Please be careful, it is unlawful and illeagal in the Commonwealth of MA, to tape record a conversation with out the consent of both parties!!!!
I apologize to any customer out there who feels as though they have been wronged by some entity within our company, rest assured that is not my philosophy on doing business, and it most certainly is not that of Herb, or Jim Xaros either, they are both honorable gentlemen, true to thier word.
Resolution in any situation will never come by way of finger pointing and name calling. Civility is the key to resolution!
I would never go so far as to start ridiculing and name calling the very customers that put food on my table. However I will say that SOME customers are very often either misinformed or uninformed, and they come into the dealership with expectations that are very unrealistic, and they become disenchanted when they receive results that ARE REALISTIC. As a company we are in business to make a profit, no matter what type of business you need to turn a profit for success. That being said we sometimes can swallow certain things to make the consumer happy and other times you can't .......as the saying goes you win some you lose some!!!! My simple advice to customers....is that if something seems questionable or unethical, to you then don't agree to it!!!!!! Make sure you think through anything that you commit to and read all the fine print, if you dont understand call a friend, family member or lawyer who does. And have realistic expectations, and be flexible, it gives the best outcome for every one.
I wish everyone the best of luck in their future car buying experiences!!!!!
No matter where they may be!!!!!
And a note to Last Laugh: Please be careful, it is unlawful and illeagal in the Commonwealth of MA, to tape record a conversation with out the consent of both parties!!!!
