" I was struck by how underutilised the SAP portal was in most sites (in Australia at least), with little or no use of Collaboration, Knowledge Management etc." Spot on - I find many companies in ANZ might use EP as the front end but will opt for Documentum and E-rooms over KM and CROOMs. I wonder will this trend continue as Wiki's and Blogs have become more widely acceptable alternatives to structured knowledge management and collaboration.