http://disqus.com/people/02f8be76d69d45dc665a472b893e0a01/enFri, 30 Sep 2005 19:40:18 -0000http://communityguy.disqus.com/aa_debacle/#comment-1464841I hope AA is able to do something (anything) that helps retain a loyal customer - and it's not like you're asking for much other than a statement of "we care" from somebody in a position to make a difference to you.<br></br><br>Loyalty seems to be a fading concept, be it between company and customer, company and employees, or what have you. My own experience in recent times of granting my loyalty to a company (as employee) was paid off by being let go during the first round of (unnecessary) layoffs. I hope your experience turns out better than mine.</br><br></br><br>Oh, and for the record... hmm, let's see, it's Saturday now, I'm betting that since Google got hold of this your email will escalate by about Tuesday, so I'll go for a Wednesday response. 7 days, 9 hours. If you don't get one by Thursday, I'm thinking you never will.</br><br></br><br>Good luck!</br>KellySat, 24 Sep 2005 07:42:22 -0000http://communityguy.disqus.com/aa_debacle_aa_responds_again/#comment-1464864I just saw a commercial (for DHL) with the motif, "Where has customer service gone?" It was hilarious, and reminded me of this thread. I'm glad to see that you got a satisfactory (if not stellar) resolution to the issue. And it seems you've gotten a few new fans, too.<br></br><br>Oh yeah... 7 days 9 hours... ;)</br>KellyFri, 30 Sep 2005 19:40:18 -0000