Disqus - Latest Comments for oahnve

Re: Pardon the Disruption

Olle Ahnve — Tue, 24 Nov 2009 15:48:33 -0000

I love your three bullets - planning a post about it tomorrow.

Welcome back. And I hope you're alright!

Re: RSS Is Alive And Well

Olle Ahnve — Fri, 04 Sep 2009 10:41:02 -0000

The headline feeds keep me from surfing my football (soccer) sites, so I still need them... I simply have to put up with knowing less about my team :).

Will take a look at the app!

Re: RSS Is Alive And Well

Olle Ahnve — Fri, 04 Sep 2009 10:34:09 -0000

Good comment. However, I am used to the partial feeds where I get the headline and nothing else, which does ruin the relationship with the media for me.

But I love the skimmer app idea.

Re: RSS Is Alive And Well

Olle Ahnve — Fri, 04 Sep 2009 09:01:51 -0000

Lame is exactly what it is.
* RSS is nowhere close to where it could be in regards to usability which is a major problem when it comes to adoption rates.
* The fact that only very few major media utilize RSS in smart ways (read: partial feeds which kills the whole idea... almost) is another problem.
*The third problem is that people don't know how to handle RSS. (Enter shameless plug) Read up on Google Reader here: http://www.jungrelations.co...

Re: HOW TO: Use Twitter for Customer Service

Olle Ahnve — Fri, 15 May 2009 13:33:28 -0000

In our case it means trying to extend already existing support to online channels. At the moment we are mostly cathing people asking for advice, either answering their questions or if we can't solve the question online, directing them to the physical support.

Re: HOW TO: Use Twitter for Customer Service

Olle Ahnve — Thu, 14 May 2009 05:04:03 -0000

We are conducting a Twitter+blog+forum customer support project right now for a global client, and I'd say all of the above applies to our learnings.

I would like to add two steps though:

Step 7. Don't be afraid
Lots of companies fear new channels and personal conversations (you know "losing the control of the message") making them hesitate with e.g. Twitter. Don't! Rather than staying away due to fear, you should dare making mistakes - as long as you are transparent and authentic it will be received positively.

Step 8. Be ready to adapt
Your experiences on Twitter or any other channel including personal conversations will give you new learnings. Make sure you listen to these and pass these on within the organisation. This will develop your company in many ways.

Re: Don't read blogs like you read newspapers

Olle Ahnve — Tue, 14 Apr 2009 08:50:59 -0000

I do think it is vital to create a framework to help you make use of the enormous amount of information. Viewing it as a flow is probably necessary but hard to achieve since you think you are missing out.

I posted a few ways to handle your Google Reader, that maybe could be of help http://www.jungrelations.co...

Re: Tweetbacks and More From Disqus

Olle Ahnve — Thu, 05 Mar 2009 11:04:12 -0000

What are your thoughts about the risk of the comments section being cluttered from too many sources - regular comments, tweets, diggs, etc. I'd say there could soon be a great need to visualize comments in a different way than merely threaded.