Disqus - Latest Comments for markshaw

Re: Thanks For Subscribing

Mark Shaw — Thu, 27 Jul 2017 09:25:51 -0000

Hi John.. firstly.. thanks for subscribing.. I really do value everyone and thanks for taking your time to comment here..And as far as my content is concerned, I am really pleased you are gaining great benefit from it.. Mark

Re: Thanks For Subscribing

Mark Shaw — Thu, 27 Jul 2017 05:57:13 -0000

Hi Martin.. thanks for your comment.. I have to admit I took a lot of inspiration from you and your podcast. You were definitely one of the main reasons I got started. Thanks for your ongoing advice and support and helping me with issues that arise and above all thanks for giving me your trust and becoming a subscriber.. Mark

Re: Ep47 Small Business: The Pop Up Killer

Mark Shaw — Mon, 24 Jul 2017 13:25:45 -0000

Hiya Dustin.. first.. thanks for the comments re my podcast.. the feedback has been great from loads of different people.. they love that its only 5 mins long, no waffle and gets straight to the point.. Re pop ups.. I know that you have done lots of research and work on this area and that you are now getting great results from using them. People need to learn from people like you on how best to implement these things to maximise the results they get.. thanks for your comments..

Re: #TheChatDiary

Mark Shaw — Fri, 12 Jul 2013 05:27:58 -0000

testing disqus again...

Re: #TheChatDiary

Mark Shaw — Thu, 11 Jul 2013 09:55:45 -0000

I am also very busy

Re: #TheChatDiary

Mark Shaw — Fri, 05 Jul 2013 07:46:28 -0000

The latest news is that we have now added the new feature that allows every twitter chat listed to have its own unique URL. We have called this creating your own Twitter chat hub. This means that every chat now has a unique page that they can tell their chat audience about. On that page they can give announcements, times, news, ideas, chat more to their audience, give future agendas, and engage their chat audience more.. We did this because we want to help as much as we can to help you grow your twitter chat audience and we believe that this is a major help for that...

if you have any questions about creating your own twitter chat hub.. please ask away... we are both here to help you...

Mark

Re: Is your business making this stupid Twitter mistake?

Mark Shaw — Thu, 08 Nov 2012 05:46:20 -0000

the point is that people talk about all sorts of issues etc.. search as a customer not as a business.. what would someone be saying that you have the answer to or solution for? then chat to them.. dont try to go from stranger to sale in 1 tweet unless that is what they want... Mark

Re: Kenneth Tong’s Tweets hits my all time vileness radar to the max

Mark Shaw — Fri, 10 Aug 2012 03:36:44 -0000

Thanks Graham for the comments.. You may well be right.. There does seem to be an inconsistency with Twitter re suspending accounts etc...

Re: Should celebrities or athletes out their trolls on Twitter

Mark Shaw — Tue, 31 Jul 2012 04:50:20 -0000

thanks for an excellent reply.. and agree with your 2 rules...

Re: Should you use BufferApp and Tweet Old Post?

Mark Shaw — Wed, 18 Jan 2012 17:29:28 -0000

thanks for such a long reply.. totally agree....Mark

Re: Worst Use Of Social Media of 2012: Boners BBQ

Mark Shaw — Tue, 10 Jan 2012 13:08:59 -0000

Thanks Scott for sharing this story.. as i always say.. Twitter or social media wont save your business of its shit, It will just allow people to find out much quicker...

firstly calling anything even an erection a boner is just plain wrong... Then to post pictures of her, use fould language about her etc... all totally unjustified no matter what she had done.. and clearly all she had done was eat at their restaurant...

businesses just dont get social media and this illustrates the point.. there are so many issues, not sure where to start but suffice to say that the huge damage to their brand and restaurant is done and how they can possibly recover from that... answers on a postcard..

Mark Shaw
@markshaw

Re: 5 Ways Social Media Improves Customer Service

Mark Shaw — Tue, 10 Jan 2012 06:33:45 -0000

great article.. Twitter is the greatest tool for customer care / service. brands and businesses have an opportunity to listen.. yeah I know thats difficult to their customers and then engage with them. by doing customer care really well things will start to happen..

you will over time create brand advocates, people that will champion your business. Businesses telling us how great they are frankly has no impact... but people who tell us how awesome a business is. now that is winning..

So, businesses step up to the plate, start listening and engaging with your followers / customers etc.. be helpful, do amazing things, be memorable, and really show everybody how awesome you are at customer care..

Mark Shaw
@markshaw

Re: 4 B2C Examples of How Companies are Using Twitter to Attract & Engage Customers

Mark Shaw — Mon, 09 Jan 2012 17:43:41 -0000

thanks for highlighting some innovative uses of Twitter. but sadly they are not..what they are is simple excellent customer care / service.. Twitter is amazing aat offering businesses of all sizes the ability to offer that bit extra and the companies that take that approach will really benefit.

It takes time, dedication and commitment to consistently show up and listen and enagage with your customers, but you know what in time you will create the most powerful of things.. an army of brand advocates who will talk about you, refer you, advocate for you, tell others about you etc...

cheers

Mark Shaw
@markshaw

Re: How Gary Vaynerchuck, Chris Brogan and Others Think Social Media Will Change in 2012 | Blog | Daily Dose | Entrepreneur.com

Mark Shaw — Mon, 09 Jan 2012 06:36:47 -0000

some interesting points from your authors. What I would say is that unless you have unlimited resources aka coca cola then you cannot possibly dominate all the social media platforms that are out there... so run with 1 and totally dominate it.

I see Twitter really developing into a customer service tool, just liked linkedin is now a recruitment tool. Yes, twitter is fun, social, pull marketing etc... but for customer care / service its the best... and via this, businesses will get advocates, referrals, word of mouth, tweeted and blogged about etc....thats where i would put all my efforts...

Great content will get you followers... Great context will keep them.. build those relationships, add value, help, support, get to know your audience / customers etc... listen, listen, listen.. engage, engage, and engage..

cheers

Mark Shaw
@markshaw

Re: Is Content on Twitter still King?

Mark Shaw — Tue, 03 Jan 2012 07:30:47 -0000

relationships are as old as time.. yet most on twitter totally forget that and want to go from stranger to sale in 1 tweet...never gonna happen...

Re: Is Content on Twitter still King?

Mark Shaw — Tue, 03 Jan 2012 07:29:53 -0000

but that is exactly the point.. great content is not enough any more..

Re: The Engagement Index – What Twitter is all about

Mark Shaw — Fri, 30 Dec 2011 06:36:07 -0000

Thanks Mek for the reply.. setting up auto replies to reply to everyone will be really easy to deal with. we will have a programme running to measure the time it took to reply.. too quick etc.. and we will know its a robot... but also remember.. everything that we look at and measure is a public thing... so if i went to a corp account and saw all the same auto replies to fake twitter accounts to simply boost their score.. it would not be tricky to find that....yes.. like many things your score could be gamed, but it would be dead easy to spot it....this is all about good customer care... and to me that starts with them replying to a message aimed at them.. its a bit like their call centre stats being made public for all to see....i also wanted the score to be very transparent in what it means and more importantly how they can improve their scores... thanks Mark

Re: 5 Things That Were Meant To Be Huge In Social Media But Never Took Off

Mark Shaw — Fri, 16 Dec 2011 07:08:23 -0000

Great post.. sadly so many launch with the rah rah and buzz and then 6-9 months later there is something even more shinier, faster, better,mega etc... Quora was everwhere 1 year ago, now hardly hear about it. Foursquare may be huge in USA, but here in the UK certainly no where near mainstream...

I said a while ago that I thought Google+ was just another place for people to put more of their shit...yes.. buzz happended with their private invites etc... then you get on, then people post all the same stuff..

And as for Empire Avenue.. I said that was dead ages ago.. Why? because you need a Phd to understand it, yet alone use it... anything that you cant explain to your granny so that she gets it in 5 secs, sadly is probably doomed..

Mark Shaw
@markshaw

Re: Mark Shaw – Hanging up his Twitter Boots…

Mark Shaw — Sat, 12 Nov 2011 05:24:07 -0000

interesting... so i have to pay someone to provide free business leads to others becuase it benefits the community.. how does that benefit me? i have sent out over 6500 business leads for free with no benefit to me whatsoever and now i am going to stop people want me tp hire someone to do it for me.... I dont think so.....

however you are right in that it would be a shame to kill the account.. so i have asked all those who are interested in taking over the account to email me with what they would do and why they should take it over... I will then pick someone to carry it on...Mark

Re: Mark Shaw – Hanging up his Twitter Boots…

Mark Shaw — Sat, 12 Nov 2011 05:20:09 -0000

cheers Aaron..

Re: Mark Shaw – Hanging up his Twitter Boots…

Mark Shaw — Sat, 12 Nov 2011 05:19:52 -0000

Thanks Phil...

Re: Mark Shaw – Hanging up his Twitter Boots…

Mark Shaw — Sat, 12 Nov 2011 05:19:30 -0000

thanks Mark

Re: Mark Shaw – Hanging up his Twitter Boots…

Mark Shaw — Sat, 12 Nov 2011 05:19:10 -0000

Thanks Alan...

Re: Mark Shaw – Hanging up his Twitter Boots…

Mark Shaw — Sat, 12 Nov 2011 05:18:56 -0000

cheers Steve for the massive support..

Re: Mark Shaw – Hanging up his Twitter Boots…

Mark Shaw — Sat, 12 Nov 2011 05:18:34 -0000

thanks Steven..learned a lot from you as well..Mark