Re: My Customer Service Nightmare With Capital One

lysander — Fri, 17 Jul 2009 18:32:07 -0000

Dee: Just to inform you that English is not the "primary" language
of either India or the Philippines. However, English is the official language of the Philippines; Business, government and the legal system
are all conducted in English. I've heard much worse grammar and
syntax from people living in Eastern Tennessee or inner city Detroit
than from people staffing call centers in either India or the Philippines.

Re: My Customer Service Nightmare With Capital One

lysander — Fri, 17 Jul 2009 18:28:17 -0000

I've been in business for 35 years and have experienced virtually
all of the "customer service" problems imaginable; before outsourcing when it was REALLY bad, to the present state where it is just bad. But bad CS has absolutely nothing to do with the geographical location or the "first language" of the rep. The real
problem seems to be lost on all of the posters here: A CSR is a
low-paying job, no matter where the rep is located. You have a
choice between an exceedingly polite filipina who may speak less-than-perfect English, or a rude, well-educated American,
a rude poorly educated American, a rude American college student or just a rude American, many of whom also speak less-than-perfect English. Comparing each country of origin: Mexico,
U.S., India or the Philippines, the latter is BY FAR provides the best CS.

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Re: My Customer Service Nightmare With Capital One

Re: My Customer Service Nightmare With Capital One