Disqus - Latest Comments for justinwhittaker

Re: i.TV Partners With Leading Entertainment Check-in Service

Justin W. — Thu, 04 Aug 2011 19:45:54 -0000

Yes, you can if your iPod touch is running iOS 4.2 or later.

Re: i.TV Partners With Leading Entertainment Check-in Service

Justin W. — Tue, 12 Jul 2011 03:21:04 -0000

Android is in the master plan. Stay tuned!

Re: Introducing i.TV 3: new look, Hulu, IMDb

Justin W. — Thu, 19 May 2011 19:57:15 -0000

The plan is to bring back channel change soon. Stay tuned!

Re: Introducing i.TV 3: new look, Hulu, IMDb

Justin W. — Mon, 09 May 2011 13:41:24 -0000

We plan on bringing remote control capabilities back to the app, with a focus on channel change.

Re: Introducing i.TV 3: new look, Hulu, IMDb

Justin W. — Mon, 02 May 2011 13:53:00 -0000

We made a decision to remove the full-featured remote control but channel change from the TV listings grid will likely come back.

Re: TiVo support, streaming TV and movie tickets now on i.TV

Justin W. — Thu, 31 Mar 2011 16:54:19 -0000

Hi Shelley - Every year or so the account token expires. All you have to do is to go into TiVo settings in i.TV and logout of TiVo and login again and that SHOULD do the trick. Please let us know if it doesn't and we'll do our best to get you up and running ASAP.

Re: The Paradox of Social TV

Justin W. — Mon, 28 Feb 2011 14:23:22 -0000

I totally buy it that for most people, second screening will be a "lean back," passive experience. But I think for a small but significant part of the audience (maybe 10%) who'd be interested in a second screen experience they want to be more active. I think there is an opportunity to tap into that audience to get them to generate content and activities for the second screen.

Re: i.TV redefines the universal remote control

Justin W. — Mon, 24 Jan 2011 12:37:00 -0000

Sorry it's not working for you! Let's get you up and running ASAP. I love using i.TV as a remote for my TiVo HD.

Did you enter your TiVo credentials in the app already in order to link i.TV with your TiVo account? Have you already reached out to support[at]i.tv?

Re: Help i.TV change the way people experience TV

Justin W. — Wed, 07 Apr 2010 17:58:53 -0000

Actually, that may be the problem. Try it out and let us know because the survey is definitely live.

Re: Help i.TV change the way people experience TV

Justin W. — Tue, 06 Apr 2010 18:44:33 -0000

Thanks for the feedback. We are working on something that should dramatically improve the TV guide experience. It's coming soon!

Re: Help i.TV change the way people experience TV

Justin W. — Mon, 05 Apr 2010 19:20:38 -0000

Are you sure you haven't taken this survey already? The survey came out on March 9th, so if you've taken it already the system won't let you take it again. According to our tests, it's should be working properly.

Re: i.TV 2.1.2 with Facebook, Twitter and the ‘Watching’ tab

Justin W. — Wed, 30 Dec 2009 01:00:47 -0000

The current app in the store is 2.1.2. Its just a typo in the App Store that it says 2.1.1 and we can't change it until we update the app again.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Thu, 17 Dec 2009 10:43:48 -0000

I hear ya, Chuck and you're right about us needing to make money. We knew that would be a risky decision to put ads there but we also tried to make them easy to dismiss. If we could do without ads or a reduced number of ads, we would but according to our analysis, a paid app just wouldn't cover all the expenses in the long term. At some point, we may be able to offer an in-app purchase that would allow you to turn ads off but until then, we'd love for you to hang in there with us. We have some really rad things coming next year and we wouldn't want you to miss out! Thanks for commenting.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Mon, 14 Dec 2009 16:01:35 -0000

Yes, we are very grateful for the quick turnaround on Apple's part too.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Mon, 14 Dec 2009 16:01:15 -0000

Actually, Apple was having a problem with their servers the night before and the wrong update (i.TV 2.1 with all the crash problems) was sent down to iTunes. People started updating but with the wrong app. We decided to temporarily remove i.TV from the App Store until Saturday midday and then pushed it live again, after Apple had resolved the issues they were having. The new app is available in the iTunes Store now. Go and download it!

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Thu, 10 Dec 2009 11:06:25 -0000

No, we can't.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Mon, 07 Dec 2009 21:49:35 -0000

Thanks a lot. I'm not just saying this but it really does mean a lot to hear that. This is a frustrating situation for all who can't use the new app (and for us too). App developers are rushing to get their apps approved before Christmas, so we're probably dealing with a backlog in the app review process. Apple's been really good to us in the past as well as through this whole little road bump we've experienced with the app. We'll be back up soon. I just wish I could tell you when.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Mon, 07 Dec 2009 19:04:36 -0000

We are still waiting for approval from Apple, so still no idea on timeline. However, there are concrete, encouraging signs it'll be sooner than later. I knew more and could give you a better answer. I hope you don't have to use the other app for much longer. :) i.TV will be back soon.

Re: i.TV 2.0 now available in the iTunes Store

Justin W. — Fri, 04 Dec 2009 10:48:37 -0000

You can use i.TV with a TiVo Series 2 for remote scheduling, just not for remote control. As for why there isn't support for TiVo Series 2 soft remotes, as I understand, it has to do with a difference in the technology of Series 2 & 3 DVRs.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Fri, 27 Nov 2009 20:27:09 -0000

Just read the response I gave to Mikey below.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Fri, 27 Nov 2009 12:25:17 -0000

First of all, thanks for your support and patience and I'm sorry you had to resort to using another app. The challenge in working with the iTunes Store is that we have no control over the app approval process and we can't repost a previous version again (even though it was already approved once by Apple). So, as much as we wish we could repost 2.0 and have i.TV still available, Apple's system just doesn't allow it. I wish I could give you a different answer other than that but we think a new and improved app will be available sometime next week. Luckily we caught the problem with 2.1 before it became too widespread but our hearts are kind of aching for the thousands who have been affected by what happened. Hang in there!

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Fri, 27 Nov 2009 12:21:00 -0000

Well, it won't be 2.0 that appears on iTunes. It'll be 2.1.1. It's been submitted to Apple and is awaiting their approval.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Fri, 27 Nov 2009 12:20:03 -0000

Hard to say. We hope it'll be sometime next week at the latest. Right now the app approval time seems to be about a week but that fluctuates.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Wed, 25 Nov 2009 13:38:52 -0000

Good question, Chris. We just felt the risk was too great to the majority of i.TV users who had not yet downloaded the application. Again, mega apologies for the inconvenience this causes. We think we've found what the problem is and we hope to have a fix on it's way to Apple today.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Wed, 25 Nov 2009 13:36:19 -0000

I feel your pain, Vanessa. The people who downloaded the app yesterday and have it working love it and it was fun to start seeing all these tweets and Facebook posts appear from our app as people started to use it. We're doing our best to make sure everybody will be able to enjoy i.TV again very soon!