Re: Sony TV Optical Block Issues Addressed

deanthemachine99 — Thu, 30 Jul 2009 14:18:49 -0000

well were do i start well first off i want to thank everyone that has posted comments on this Problem and some suggestions on trying to get a resolution asap well i have a Sony KDF-60WF655 and ive had it for 3 and a half years now and i only had 3 year extended warranty and about not even 2 weeks out of the warranty the Bulb went out in it and i called them and they told me i was out of luck and wanted to charge me $200+ dollars for it and i said screw that and i found a reseller on ebay for right at $100 dollars which i got it in and put it in myself which was fun lol finally got it afer 2 times lol and fired it up and it worked great for awhile i guess i mean the tv itself and now i have the blue blob optical block problem oh lets get this party started well first off it just appeared in my lower right corner easy to see with this LCD being a 60inch so i just put up with it for alittle over a month and i noticed it was getting worse spreading accross the middle of the screen with the Blue Tint bleading through which some HD channels covered it up for the most part and some with the black border on it i seen the blue in the corner which was annoying and when i was trying to play my xbox 360 it looked worse then watching tv so i said lets look on Google and search this problem well first off i was overwhelmed with this problem and the class action lawsuits etc just crazy!! so i looked online for a few days and realized it was a major problem with the "optical block" so i did some more research and i decided to call Sony ok i called them and they had my phone number on record so i talked to a technician at Sony so we diagnosed it to be the Optical Block ok well i then talked to several sony customer relations team people and they all told me to find out how much the repair total is gonna cost so i did finally after one told me i had to send it to a sony affiliated service repair place and i did to make a long story short they wanted the replacement part price which we all know is the OB which they were wanting $600 dollars just for it and wanted like $230 to $275 in labor?? so i was happy and called sony back with the price all broke down like they requested and told them were i don't have a tv right now which is killing me lol and they put me on hold which is sometime long periods and horrible music putting me to sleep were i drive for a living not good :) ok the tech finally came back said we can't help you with the repair!! and i said wtf did i just jump through hoops for nothing they said they offer me 52inch for like 1,300 dollars + tax which i insisted that i had to have atleast equal or bigger tv for me to be satisfied so the lady promised she call me "Fran" the next moring by 10am est so i waited patientley well that never happened i had to call back the same day around 5pm 7 hours late "FBS" i called back and talked to a guy for the first time the rest were women so he told me that all he could offer me the 52" and i told him i was waiting all day for a call from a lady named Fran and he told me he couldn't let me talk to her or anything which then i got pissed and told him this is BS and you know it im not settling for less and especially for a deal that isn't a deal now cause walmart sears bestbuy all were like 100 dollars from the big deal sony was offering i said i just paid 50 dollars for them to look at my tv already and i had to get someones truck to get it there $$ i said i really want my Sony KDF-60WF655 fixed which was like $900 dollars total and i want some help im aware of all the problems my model along with other are having and the class action lawsuits against them and of course with this problem the OB it was a defective part from the beginning and they knew about it and now they are in a shit storm over it of course they will act all cool about it they don't even like it even happened so carlos told me then i had to speak to a higher department so i did and then they right off the bat told me well i can offer you now to cover half of ya repair bill which i said well i take that better then paying 1,300+tax for a smaller 52" that wasn't a deal after all i recommend everyone to do the research on it of course i told them if i had to get a new tv i wanted the New Sony Bravia W Series 65" of course i didn't expect it for free duh lol but i wanted credit towards it which they didn't want to do so for now i lucked out again the guy from sony called the repair shop and now Sony decided to cover the Optical Block and me to just pay for Labor $225-$50 i already paid for them to look at it which goes toward ya bill if you decide to get it fixed so now im waiting on the New OB from Sony to get to repair shop and hopefully get it withing the new few days i can't wait i love this Sony especially paying right at $4 thousand dollars for little over 3 years of service is a bunch of crap it was a investment so i told them that so for now ill be waiting on when i get it back and ill post a update on when i get it back asap ok thanks everyone for listening if anyone needs any help feel free to email me ill help with whatever i can :)

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Re: Sony TV Optical Block Issues Addressed