http://disqus.com/by/darrengood/enThu, 19 Nov 2009 11:28:02 -0000http://principledriven.com/blog/mindset/self-control/just-say-im-sorry/#comment-23543085<p>Research in the Uk suggests that 50 % of NHS patients who have a complaint just want the organisation to say sorry. In one to one communication the saying of sorry needs to be with all forms of communication ie verbal and non verbal.</p><p>Have a look at the blog here; <a href="http://good-sense-blog.co.uk/" rel="nofollow noopener" target="_blank" title="http://good-sense-blog.co.uk/">http://good-sense-blog.co.uk/</a><br></p>darrengoodThu, 19 Nov 2009 11:28:02 -0000http://principledriven.com/blog/2009/09/07/why-i-dont-want-to-be-a-tolerant-person/#comment-17115317<p>Hi <br>It sounds to me like we are talking about Empathy. If we are demonstrating empathy, then we fully understand how the other person is perceiving the world, we are looking at a situation as if we are them and consequently understand it like they do.</p>darrengoodTue, 22 Sep 2009 10:03:23 -0000http://principledriven.com/blog/2009/09/07/why-i-dont-want-to-be-a-tolerant-person/#comment-17114487<p>Hi <br>It sounds to me like we are talking about Empathy. If we are demonstrating empathy, then we fully understand how the other person is perceiving the world, we are looking at a situation as if we are them and consequently understand it like they do. </p>darrengoodTue, 22 Sep 2009 09:40:33 -0000