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Re: Ian From The London Underground Vs An Elderly Man

claire1984 — Fri, 30 Oct 2009 18:33:11 -0000

Ian resigned- fact
Ian apologised- fact
Ian knows he was in the wrong-fact
Next...

Re: Ian From The London Underground Vs An Elderly Man

claire1984 — Mon, 26 Oct 2009 21:32:22 -0000

How do you think members of the health care service feel, when you want to try and help people and all your getting is abuse?

Being hit, kicked, spat at, verbally abused, threatened etc...

You wonder why you do the job, but you have to look at the good people, there are far more good than bad!

It's hard but you have to bite your tongue, do your job and get on with it!

It is important to judge situations and understand how to deal with them to prevent them getting out of control!

Ian's actions would only make the situation worse! The other guy was ignorant but he wasn't abusive at all!

Training training training is what you guys need! You can only do your best! But Ian should have walked away when he felt his temper boiling!

Re: Ian From The London Underground Vs An Elderly Man

claire1984 — Mon, 26 Oct 2009 09:18:53 -0000

Maybe he can now work with children or old people-his caring, kind, and patient attitude will really serve him well!!!

I think the LU did him a favour!! Resign, looks better on the CV!!!

Re: Ian From The London Underground Vs An Elderly Man

claire1984 — Wed, 21 Oct 2009 21:25:51 -0000

Anotherobserver you do make me chuckle!!

Isn't it good to know that now if we see anyone murdering or attacking someone on the tube- We won't film it!! Or even if a busker is playing my favorite tune i'll hold back!!!

Where do these people come from??

Ian was filmed because he caused such a commotion people were amazed by his Stinking attitude! And he deserves disciplinary action!!

Re: Ian From The London Underground Vs An Elderly Man

claire1984 — Wed, 21 Oct 2009 21:09:24 -0000

UG worker- I wouldn't have changed anything about how you dealt with the circumstances! Handled very well indeed!
It's a shame you couldn't set up some training to help some of the workers who are lacking in 'people skills', such as veggie there!!

Re: Ian From The London Underground Vs An Elderly Man

claire1984 — Tue, 20 Oct 2009 10:52:32 -0000

You truely are a hero!

Let's be mean to eveyone but save their lives- because that's what you do, isn't it!!!

Re: Ian From The London Underground Vs An Elderly Man

claire1984 — Mon, 19 Oct 2009 20:24:34 -0000

UNPROFESSIONAL- nail- head- hit it!!!

Vegeta: are a supervisor or something!? One of these people; A little bit of power and suddenly the world is against you!!? I bet you're one of those people who throw the customers change at them and chew gum in there faces!!! Do you enjoy your job?? Hmmm, taking bets on NO!!

Re: Ian From The London Underground Vs An Elderly Man

claire1984 — Mon, 19 Oct 2009 20:10:33 -0000

You're right but the one being abusive was the LU worker!

It is quite clear that it isn't sensible to be abusive to a LU worker, as ian said, you may even end up being "thrown under a train"!!!

Re: Ian From The London Underground Vs An Elderly Man

claire1984 — Mon, 19 Oct 2009 20:02:10 -0000

You're missing my point a little. You're right, no one deserves to be abused but my point is, ian should be trained with dealing with people who are rude and abusive, hurling foul language around isn't the way to deal with it, and neither is muttering nasty offensive statements either! I work with the public and I can tell you, I have had Dealings with abusive, nasty, nasty pieces of work! but I am never ever rude, it's called being professional and polite. People who are rude should be delt with in a correct way! That's all! In this case anyway the person I feel who was the rudest was ian!
And vegeta, You should never assume!! I've never thrown my money at someone expecting them to just do a job!

Re: Ian From The London Underground Vs An Elderly Man

claire1984 — Sun, 18 Oct 2009 16:22:43 -0000

I can totally see where you are coming from- I guess each individual has different stress levels! But Ian does deserve at least a warning! And maybe some leave!!!

At the end of the day, Ian needs some help with his interpersonal skills and the old man needs to stand the right side of the yellow line and not hold his arms in closing doors!

By the way I think the teacher who previously put a boy in hospital had previously had a Stroke causing a change in his normal personality!

Re: Ian From The London Underground Vs An Elderly Man

claire1984 — Sun, 18 Oct 2009 13:31:18 -0000

Ms suburbanite,

There's rude and there's rude!!

I'm sure there are many people who work in the public sector or even the services, who get abused by rude people every day but they get paid to deal with it, and if they can't- find a job elsewhere!

Plus- how do you know the guys not deaf? Or not used with the underground?

Re: Ian From The London Underground Vs An Elderly Man

claire1984 — Sat, 17 Oct 2009 22:08:02 -0000

I would have loved to have seen Ian say "sling him under a train" about a 6ft 4" burly guy!! In my opinion he's lucky he picked on an old man!! he's lucky someone didn't sling him under a train!! Loads of people have stressful jobs, loads of people have to put up with people who arn't very nice! That's life!! But you have to shake it off and get on with your job!! Not start calling people names!

Question to the people who are upset that he could be losing his job- would you employ a nice friendly guy like Ian!?!? Would you find it acceptable if it was your wife or child who had trapped their arm- and instead of getting an aplology- you get abuse and then hear them say "sling them under a train"? Be realistic- the guys a top class arse!!! Manners cost nothing!

And if ian feels better for talking to people like that then fine but I really don't think he should be working with the public!!!