Re: CD Baby Ripping Off Artists?

cdbabylawsuit — Fri, 14 Aug 2009 00:59:35 -0000

www.cdbabylawsuit.com

CDBaby was great when Derek ran it. Now they're doing some serious damage by not providing services we artists are paying for. What's worse is that they have known since June 11 that they cannot provide the services they are offering.

I wrote a song with my long time friend and keyboard player who is now dying of liver cancer. I chose to submit this song to the Grammy's to give him a chance to be publicly recognized for his amazing musical contributions over the years. He deserves that chance - he's a dear soul and always in such high spirits despite his circumstances.

So in order to submit to the Grammy's I did what I've done before without issue - I paid CD Baby $55 for digital distribution of a single song along with a UPC code. As soon as they were done charging my credit card, I asked for the UPC code. I was then informed that their UPC code generator was broken. I asked for a refund and they told me their refunds were not working, either. But not to worry, it would be working shortly!

Uh-huh...

CD Baby chose to revamp their website during the exact 3 week Grammy submission window, and conveniently their UPC Barcode generator broke and was not fixed until AFTER the submission deadline was over. You need a UPC code to submit to the Grammy's so this was a problem for thousands of artists who were trying to submit.

But now that the deadline is over, the UPC Generator works just fine! However... now there's another problem.

Artists who have signed up for CD Baby's distribution services since June 11 are getting disqualified for the Grammy's due to the sudden "disappearance" of ALL new submissions from the CD Baby front end. Grammy entries are required to be available for retail purchase.

Oh, but the "back end" is working just fine - CD Baby admits they have received all tracks digital and hard copy songs just fine! They're just not displaying on the front-end and won't be available for purchase for an indefinite amount of time.

Uh-huh...

I want to know what's holding them up from distributing my music to the retailers they normally distribute to. I've been using CD Baby for years, and while I can understand delays at times - this is going on 2 months.

I've organized a website to gather people with similar experiences and I am hoping for resolution - this is absolutely unacceptable and I will not take any excuses for an answer. NONE OF US WILL!

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Re: CD Baby Ripping Off Artists?