http://disqus.com/by/aaronsquires/enThu, 08 Oct 2009 12:35:53 -0000https://www.queensberry.com/connects/2009/05/complaints/#comment-19559159<p>I 100% agree with Bruce that a simple email or phone call to check that everything is OK goes a long way towards developing an army of clients advocating for your business. Also, it gives those who might not voluntarily give you feedback the opportunity to let you know what they think. And if they weren’t 100% satisfied you can put it right.</p><p>We did a test where I was working, 1000 clients we followed up with and 1000 people we did not, out of the 1000 clients we followed up with over 700 gave referrals for our work where as less than 200 clients gave a referral when we did not follow up.<br></p>aaronsquiresThu, 08 Oct 2009 12:35:53 -0000