http://disqus.com/by/John_Rood/enWed, 01 Jul 2009 21:51:20 -0000http://www.benphoster.com/cures-chasing-a-disease-how-to-govern-a-social-media-portfolio/#comment-12015093<p>Good point on the hub and spoke. I see the role of a social media manager to work with senior management to set the strategy, then become a facilitator of social media and customer interaction across functions, as appropriate. Hub and spoke is an apt analogy. <br></p>John_RoodWed, 01 Jul 2009 21:51:20 -0000